Manager, Call Centre

Job Summary: Reporting to the Manager, Call Centre, the Supervisor, Call Centre is responsible for agent floor/scheduling management remotely; and in conjunction with other departmental coordinators, for overseeing effective workflow distribution, agent responsiveness and quality assurance to deliver refined customer service. This is a hands-on role that...

**Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...

We are seeking an experienced Call Centre Operations Manager to lead our team at Express Repair Inc.About the RoleThis is a permanent position working 40 hours per week. The successful candidate will have excellent written communication and interpersonal skills, with the ability to work under pressure in a fast-paced environment.Key ResponsibilitiesHire,...

**Have a passion for customer service? Want to join a great team and develop new skills? We want to hear from you!** McCarthy Uniforms is Canada’s leading school uniform and specialty apparel Company. Over the last 65 years, we have built our leadership position by following our mission to be a world-class provider of high-quality uniforms. We believe in...

We are seeking a highly motivated and experienced Office Manager to lead our Call Centre to participate in and oversee the scheduling operations for our clinics nationwide. This role involves managing and actively participating in scheduling hygiene and dental treatment appointments, utilizing prep reports, and collaborating with the marketing team to...

**Role**: Responsible for evaluating the contact centre and back office performance to help increase quality, efficiency and customer/client satisfaction. As an Intraday Analyst, must identify trends, weaknesses and opportunity for improvement. Intraday Analyst must be able to track and examine call flow, call patterns, quality assurance levels and all call...

**Date Posted**:10/04/2024 **Req ID**: 39974 **Faculty/Division**: Asst VP - Operations & Services **Department**: Campus Safety-Admin **Campus**: St. George (Downtown Toronto) **Position Number**: 00002202 **Description**: **About us**: The University of Toronto Campus Safety has been an institution on the St. George campus since 1904 and is dedicated to...

**_$20.00-$24.00/hour + Benefits._** **_ Quit your day job, come help us save the world!_** **About Us**: We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise...

Job Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...

Job Summary: Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and empathy are key? If so, we have an amazing opportunity for you! Join our team as a Work-From-Home Call Centre Agent in the dynamic airline industry. As a Call Centre Agent, you will play...

**Purpose**: Team Leaders are responsible for answering caller questions and ensuring productivity. maintain detailed and accurate shift logs (timesheets, pledge confirmation). Team Leaders are responsible for motivating all callers individually and as a group to ensure highest performance. Team Leaders must demonstrate detailed knowledge of York University...

About This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining requirements,...

All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

The Call Centre and the Member Contact Centre answer questions from healthcare providers and plan members, respectively. The Call Centre assists providers with a wide range of services, including answering questions about patient transactions or explaining how to access information in the appropriate provider manual. The Member Contact Centre helps plan...

Job Summary: Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and empathy are key? If so, we have an amazing opportunity for you! Join our team as a Work-From-Home Call Centre Agent in the dynamic airline industry. As a Call Centre Agent, you will play a...

About This RoleThe Centralized Call Centre Representative reports to the Call Centre Supervisor and is responsible for supporting work order creation for the FMO and Service departments. This position will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized Maintenance Management System (CMMS).Key...

Are you a great communicator who loves helping people? Do you want to join a dynamic team where flexibility and growth are priorities? Look no further! We’re hiring Inbound Call Centre Advisors in Toronto! **About Us**: We are a leading customer service provider known for our commitment to excellence and our fun, supportive work environment. Our team is...

Established in 1985, Northern Reflections is an iconic Canadian apparel & lifestyle brand with over 130 locations from coast to coast, a thriving e-commerce business and a team of talented in-house designers. We are proud to be recognized not just as a clothing brand, but also as one of Canada’s most loved employers! For over 37 years Northern Reflections...

Job Title: Bilingual Call Centre RepresentativeCenturion Asset Management Inc. is a leading provider of investment and property management services. We are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.Key Responsibilities:Provide exceptional customer service to prospective and current residents via...

**Call Centre Customer Support Representative** Are you passionate about providing exceptional service and assisting others? ELC Solutions Inc. is actively looking for dedicated professionals to join our team as Call Centre Customer Support Representatives. As a key member, you'll play a vital role in delivering outstanding customer experiences, handling...