Customer Care Representative
2 months ago
Job Title:
Seasonal Customer Care Representative
**Location**:
Opportunity for in-office or remote position
Reports to:
Customer Service Manager
Purpose:
As a Customer Care Representative, you will be the main contact for our customers by receiving orders, and handling any inbound calls, concerns, and inquiries as a member of our Head Office call centre. On the front line, in a customer facing role, you will serve as a brand ambassador.
Duties and Responsibilities:
You’ll work as a member of our Call Centre to:
- Provide prompt and professional customer service over the phone and/or in person.
- Attract potential customers by answering product/service questions and suggesting specific products appropriate to the circumstance.
- Enter Sales Orders efficiently and accurately, while on the phone or in person with the customer.
- Resolve product or service issues by clarifying the situation, determining the cause of the problem, explaining the best solution, expediting correction and/or adjustments, escalating to the Customer Care Manager as required and following up to ensure resolution.
- Open and maintain customer records/accounts by recording and updating information in our ERP system.
- Work with and provide administrative support to other employees, as required.
- Receive and incorporate positive or constructive feedback to improve personal and business performance.
- Support the business as is otherwise required.
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