Bdc/call Centre Agent

5 months ago

Toronto, Canada Gyro Group Full time

Gyro Group is currently seeking a dedicated **Call Centre Agent(BDC) **to become a valuable part of our team The **Call Centre Agent** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.

**Delivering the Best Possible Customer Experience**. A steady dedication by all Team members is required to deliver the highest level of customer satisfaction during each and every contact.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Assist customers during their navigation on the website;
- Provide information on and actively promote motor vehicles or promotions;
- Enter the result of each communication into the CRM software and perform necessary follow-ups;
- Make sure a high level of customer satisfaction is always maintained;
- Build trust and maintain a solid business relationship with customers;
- Find opportunities for renewal and for new business through multiple contacts with the dealers' customers;
- Take part in team meetings, workshops and individual development sessions;
- Perform any other assigned task.

**Requirements**:

- Perfect spoken and written English;
- Can handle heavy phone contact (minimum 40 - 60 calls per day);
- Quick learner with no fear of challenge, driven & determined;
- Professional work ethic, responsible, vested interest in dealership success;
- Excellent written and oral communication skills;
- Previous call center experience is an asset;

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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