Customer Care Centre Representative

4 weeks ago

Toronto, Canada Girl Guides of Canada Full time

Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of _A better world, by girls_.

Girl Guides of Canada is seeking a **Customer Care Centre Representatives.**
- **Remote work position**

**About This Opportunity**

Reporting to the Manager, Service Delivery, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you

**The Customer Care Centre Representative will**:

- Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members.
- Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.

**Desired Qualifications**:

- 1-2 years of customer service experience.
- Proficient with MS Office Suite and ability to learn new software quickly.
- Friendly and professional demeanor.
- Excellent communication skills and enjoy working as part of a team.
- Comfort with ambiguity and working in a fluid, fast-paced environment.
- High attention to detail and ability to multi-task and stay organized.
- Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
- Ability to have good judgement in situations requiring escalation.

**Assets**:

- French language skills/fluency (and any other language spoken in Canada).
- Experience working with a diverse population of volunteers within the non-profit or charitable sector.
- Knowledge of/experience with Guiding.

Annual Salary Starting: *$40,166
- Salary based location, Greater Toronto Area

**This position will remain open until filled. Interviews will be conducted on a rolling basis.

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