Customer Experience Expert

2 weeks ago

Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description

We are seeking a highly skilled Customer Experience Expert to join our team at The Toronto-Dominion Bank (Canada). As a Customer Experience Expert, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Deliver Legendary Customer Service: Provide friendly support to customers through your knowledge of TD products, services, and solutions.
  • Solve Problems Efficiently: Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
  • Achieve Your Goals: Consistently reach performance objectives, including customer experience survey results, advice, and quality goals, compliance regulations, and productivity targets.
  • Never Stop Learning: Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Requirements:
  • Bachelor's Degree or Equivalent: High School Diploma or equivalent.
  • Language Skills: English, Cantonese, and Mandarin language skills.
  • Communication and Listening Skills: Exceptional communication and listening skills, with a curiosity to help customers meet their needs and resolve concerns.
  • Digital Literacy: Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
  • Flexibility and Resilience: Flexibility, resiliency, and a positive attitude when responding to challenging situations.
  • Certifications and Training: Passion to assist customers in resolving unspoken needs by offering consultative advice.
  • Teamwork and Integrity: Ability to work both independently and as part of a team. Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines related to servicing and sales practices.
Compensation and Benefits

The estimated salary for this position is $60,000-$80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health and wellness benefits, retirement plans, and paid time off.

This is an exciting opportunity to join a leading financial institution and contribute to the success of our customers and communities. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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