Product and Customer Experience Specialist

7 months ago

Markham, Canada Max Advanced Brakes Full time

**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.

We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.

Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.

**Position Overview**

Your primary responsibility will be to ensure a seamless and positive customer experience by effectively communicating accurate information, addressing inquiries, and maintaining open communication with both customers and our technical team, with a focus on the customer’s complete satisfaction.

**Responsibilities**:

- Responds to and handles multiple in person and written customer inquiries, requests (including social media) in a timely manner.
- Handle challenging situations and conflict resolution in a professional manner, within authority.
- Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or services.
- Assess clients' needs, recommend or assist in the selection of appropriate goods.
- Actively recognize opportunities to promote, up-sell and cross-sell other Max Advanced Brake products.
- Follows Max Advanced Brakes established retail policies and procedures.
- Operate cash register, and electronic funds terminals.
- Assist in maintaining the presentation and cleanliness of the storefront.
- Balance and record all cash and electronic transactions.
- Support Customer Service Manager to ensure daily tasks and projects are completed in a timely manner
- Be a part of a dynamic and diverse team
- Other related tasks as assigned.

**Skills and Requirements**
- Successful completion of a Secondary School diploma.
- Minimum 2 years’ experience in customer service or related field.
- Excellent client-facing written and oral communication skills.
- Knowledge of auto parts or experience with brake change preferred.
- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
- Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes as well as accuracy in data entry.
- Proven ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Experience leading a team as well as being able to decipher reports to provide insight, an asset.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations and prioritize tasks effectively.
- Energetic reliable individuals with a good common sense.
- Positive attitude, punctuality, and solid work ethic.

**Benefits of Working at Max Advanced Brakes**:

- Career growth and development
- Competitive salary
- Flexible health benefits
- Be a part of a dynamic, diverse team
- Friendly work environment with in-house recreational activities
- Employee purchase discounts

**Additional Information**

Full-time permanent position

Transit accessible location

Max Advanced Brakes is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company events
- Life insurance
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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