Multilingual Customer Experience Coordinator

3 hours ago


Markham, Ontario, Canada Hyundai Full time

About the Role

We are seeking a highly skilled Multilingual Customer Experience Coordinator to join our team at Hyundai Auto Canada Corp. Based out of our Markham, ON head office, this position will be responsible for delivering exceptional customer service skills to both internal and external customers.

Key Responsibilities

  • Respond and document all customer contacts from across Canada within required timelines
  • Analyze requests for assistance and advise customers and dealers of approval/denial of requests based on current policies and procedures
  • Liaise with Zone offices, dealers and appropriate parties internally for complex case investigation to determine the correct resolution to their inquiries and concerns
  • Fulfill administrative duties as requested such as data entry and time sensitive projects
  • Assist in decisions related to goodwill cases to a pre-determined limit
  • Identify trends to improve our overall customer experience

Requirements

  • 2-5 years of relevant experience in the same or similar positions
  • Completion of a secondary school diploma and college, e.g., diploma/Certificate/trade license or an equivalent combination of experience and education
  • Excellent oral and written communication skills in both English and French
  • Good MS Office skills, particularly MS PowerPoint and MS Excel

Benefits

We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top-up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

Why Work with Us?

We promote diversity, inclusion and overall well-being. Our award-winning culture has been recognized through our Great Place to Work certification for 7 years. We have a variety of fun activities and opportunities throughout the year which allow us to build strong engagement.



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