Customer Experience

3 weeks ago


Markham, Canada Enghouse Full time

Enghouse Interactive is seeking a highly motivated and customer-focused professional to join our team as a **CX and Renewals Specialist**. In this role, you will be instrumental in providing exceptional support to our B2B clients, assisting with product renewals, and fostering long-term relationships. You will work closely with our sales, support, and customer success teams to ensure a world-class customer experience.

**Responsibilities**:

- Build and maintain strong relationships with Enghouse Systems' customers, ensuring their satisfaction and addressing any concerns or issues promptly.
- This individual will support order management operations to ensure orders are sent in a timely manner to meet the on-time and fill rate requirements of the customers & follow up as necessary with customers or internal departments to ensure orders are shipped on time and complete
- They will also analyze & improve order efficiency
- minimize order touches due to pricing issues, incorrect part ordering, etc
- This individual is also responsible for communicating to internal & external organization on the backorders for the customer orders including the root cause of the backorder & when inventory will become available
- Serve as a point of contact for customer inquiries, providing timely and accurate information, resolving issues, and ensuring a positive customer experience.
- Identify satisfied customers who can serve as advocates for Enghouse Systems, including case studies, testimonials, and referrals.
- Maintain detailed records of customer interactions, renewals, and support requests in the company's ISM and Salesforce system.
- Collaborate with the sales, marketing, and product teams to ensure a cohesive and consistent customer experience.

**Requirements**:

- Bachelor's degree in business, marketing, or a related field.
- Proven experience in customer service, account management, or renewals management is a must
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Good proficiency in Excel required
- Ability to work effectively in a cross-functional team environment.
- Familiarity with Salesforce software and customer support tools is a plus.
- Knowledge of the software industry and customer engagement solutions is a bonus
- Legally eligible to work in the country without sponsorship

**Our Offerings**:

- Remote work model
- A role with exciting opportunities for growth and development
- Be part of a thriving, international company
- Enjoy a comprehensive benefits package

**About Us**:
Enghouse Interactive is the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments - to our customers, our staff and our shareholders. It is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request.

LI-EI8

LI-Remote



  • Markham, Canada Metergy Solutions Inc. Full time

    **Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) **Role Overview**: **Key Responsibilities**: - Champion customer journey mapping initiatives to identify pain points and opportunities for improvement throughout the customer lifecycle. - Review...


  • Markham, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: POSITION TITLE: Customer Experience Representative REPORTS TO: Customer Experience Manager DEPARTMENT: Milwaukee Brand LOCATION: Markham, ON BAND LEVEL: L2 The Customer Experience Specialist will be responsible for delivering best in class...


  • Markham, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTi Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...


  • Markham, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...


  • Markham, Canada Indigo Books & Music Full time

    Company Description **Location: IndigoSpirit Markville Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...


  • Markham, Canada OptiSolve Ltd. Full time

    COMPANY DESCRIPTION OptiSolve® is a technology company focused on environmental health & safety and optimizing hygiene outcomes. Leveraging more than 60 years of successful business in the cleaning and disinfection industry, we recognized that looking at a surface and checking off a box was not enough to validate cleanliness. Today, we are redefining...


  • Markham, Canada Indigo Books & Music Full time

    Company Description **Location: Indigospirit Markville Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...


  • Markham, Canada Indigo Books & Music Full time

    Company Description **Location: IndigoSprirt Markville Mall** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of...


  • Markham, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Markham, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Markham, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    Job Summary">As a Bilingual Customer Service Representative, you will play a critical role in delivering exceptional customer experiences to internal and external stakeholders. You will be responsible for responding to customer inquiries, resolving issues, and escalating complex matters to senior representatives.">Responsibilities">">Handle customer...


  • Markham, Canada Honda Canada Full time

    Job Description: The role of Customer Experience Specialist (CES) is to execute Honda Driving Excellence & Acura Concierge strategies by driving various in dealership activities to increase positive Customer Experience (CX) at various customer touch points resulting in industry leading CX while fulfilling Lifetime Owner Loyalty. The CES will work with...


  • Markham, Ontario, Canada Groupe Dynamite Full time

    About Us:Groupe Dynamite is a dynamic and innovative company that has been making its mark on fashion retail since 1975. With over 300 stores in Canada and the U.S., we offer a unique opportunity to join a growing organization that values people's growth and development.Job Role:As a Team Lead at Groupe Dynamite, you will be responsible for contributing to...


  • Markham, Ontario, Canada Greenstone Financial Services Canada Full time

    About Our RoleAs a Sales Team Member at Greenstone Financial Services Canada, you will be the first point of contact for future customers, providing life insurance advisory experience to guide and inform prospective customers on our insurance products and their benefits.Our award-winning customer service leverages technology and analytics to design,...


  • Markham, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Markham, Ontario, Canada STAN AI Full time

    About STAN AI:STAN is an award-winning platform that combines the power of artificial intelligence with property management expertise. Our innovative solutions are designed to help residential property managers streamline their operations and deliver exceptional customer experiences.We're seeking a seasoned professional to lead our Implementation and...


  • Markham, Canada Bayshore HealthCare Full time

    The Customer Experience Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and Services. They may also...


  • Markham, Ontario, Canada E. Trademarks and Full time

    About UsWe are one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. Our purpose is to enrich the lives of our customers, communities, and colleagues.Job SummaryThis is an exciting opportunity to join our team as a Personal Banking Associate. As a key...


  • Markham, Ontario, Canada Mobile One, LLC Full time

    About the Role">We're seeking a highly skilled Retail Sales Representative to join our team at MobileOne, LLC. As a key member of our sales team, you'll be responsible for providing top-notch service and sales support to our customers, helping them find the perfect T-Mobile plan and device.">Key Responsibilities:">">Build genuine relationships with customers...


  • Markham, Ontario, Canada Jonas Club Software Full time

    We are looking for a dedicated Customer Support Analyst to join our Web Support Team. As a key member of this team, you will be responsible for delivering exceptional customer experiences through timely issue resolution, queue management, and effective communication.The ideal candidate will possess strong problem-solving skills, a patient demeanor, and...