Lifelong Learning Administrator

6 days ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Lifelong Learning Coordinator, the Lifelong Learning Administrator works within a team and performs duties that support the administration and provision of the Lifelong Learning Program within the Centre for Initiatives in Education (CIE). The Lifelong Learning Administrator provides a first point of contact for current/potential lecturers/learners, and will liaise with several other Carleton departments (such as Carleton Dominion-Chalmers Centre, ITS, and Conference Services) to organize events, book facilities and process registration related transactions.

The incumbent is responsible for assisting with the administration of the Lifelong Learning Program, providing support for program registration, ensuring the successful implementation of program lecture series and reviewing program evaluation submissions. They ensure the smooth execution of the program’s learning events by trouble-shooting inperson and online presentation technologies. The incumbent also participates in the hiring and training of lecturers and student employees, and as needed supervises the day-to-day activity of student employees in support of program events.

The incumbent shares responsibility for updating and maintaining the Lifelong Learning Program’s website and social media accounts. They aid in the implementation of the program’s recruitment strategy which includes the identification of potential markets for LLeaP events, and assist with the development and implementation of lecturer recruitment, advertising strategies, and promotional materials.

The incumbent acts as a back-up for other Lifelong Learning team members during busy periods and absences, and performs other related duties as required and assigned.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Must have superior customer-service skills and strong communication skills to respond to multiple time sensitive requests from diverse client groups, including our predominantly senior citizen population, work-study and part-time students who are employed at CIE, and with other office staff and faculty.
- Must have strong organizational skills and attention to detail as the incumbent will be responsible to the Lifelong Learning Coordinator for ensuring timely and accurate completion of registration requests and for attending to other, often time-sensitive, enquiries from participants, both verbally and in written form.
- Must be able to work independently which requires initiative, the ability to create and maintain systems that organize tasks and ensure they are completed in an appropriate fashion, the ability and willingness to solve problems as they arise, and the capacity to work under strict deadlines.
- Must also be an effective team member, communicate coherently and promptly with others, and respond well to requests and inquiries from other staff (most of the tasks will be shared with the other LLeaP Administrator).
- Must have experience with using WordPress (pages and forms) for website maintenance, and must have excellent written communication skills, as the incumbent will be responsible for producing and updating sections of the procedures manual, as well as creating and verifying brochure and website content.
- Must demonstrate strong written and design skills, as the incumbent is responsible for assisting in the production of brochures and other marketing material.
- Must have sound knowledge of administrative procedures.

**Education and Experience**:
**The above is normally acquired through the completion of**:

- Completion of a three year university degree or college diploma, or three years of postsecondary study, preferably in an continuous learning environment. Equivalencies may be considered.
- Minimum of four years of related, progressively more responsible experience in front-line customer service and administration in a fast-paced and high-volume environment, preferably in an academic environment working with faculty and students.
- Must be aware of common social media tools and best practices for platforms such as and including Twitter, Facebook, YouTube and Instagram.
- Must have experience in reporting on the effectiveness of digital campaigns.
- Experience with online learning and delivery of online training.
- A track record of process management requiring good judgement in utilizing both self-directed problem solving and collaborative decision making.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommoda

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