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Membership Services Representatives
4 months ago
**Job details**
**Salary**
$19.82 an hour + incentives & bonuses
**Application Details**
Cover letter + Resume
**Job type**
Full-time (35 hours per week)
**Full Job Description**
**Membership Services Representative**
**We are currently seeking Full Time positions.**
**Scheduled time will include days, evenings, and weekends. This is primarily an on-site position with flexibility to work a hybrid on-site/remote model post-probationary period.**
Each year, over 230,000 visitors from all over North American will experience outstanding theatre at the Shaw Festival, in beautiful Niagara-on-the-Lake. Membership Service Representatives foster and build relationships with these Shaw visitors and supporters, provide information about the importance of The Shaw and are on the front-line of our fundraising efforts. The Membership Services Team plays a key role is building and sustaining the base of financial support for the Shaw Festival. If you have a passion for the Arts and enjoy sharing your theatre experiences, being part of the Membership Services team may be a good fit for you.
We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.
**Job Overview**:
Membership Services shift can run as early as 9am and as late as 10:30pm, Sunday through Saturday.
**Requirements**:
- Genuine interest in and passion for supporting the Arts is essential to this role.
- Ability to solicit membership and special campaign donations through telecommunications, electronically and in-person, meeting or surpass fundraising targets. Previous outbound call centre experience or fundraising skills are an asset.
- Detail oriented; must be able to track and manage donor communications. Experience with a CRM database, and in particular Tessitura, is an asset.
- Excellent verbal communication skills to support the building of positive patron and donor relationships.
- A strong commitment to customer service.
- Flexibility to interact with donors and patrons in a variety of situations including at our Membership Services Desk, theatre lobbies and lounges, and at Membership Events.
- Able to work independently as well as in a team.
- SMART Serve certified is an asset.
**Salary: $19.82 per hour + incentives & bonuses**
**Interested applicants should submit a cover letter and resume prior to Friday, June 23, 2023, VIA EMAIL ONLY, to**:
Shaw Festival Theatre, Canada
Att: Director Human Resources
- We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted._
**Job Types**: Full-time, Permanent
**Salary**: $19.82 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: In person
Application deadline: 2023-06-23
