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Membership Services Assistant Manager

2 months ago

NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Job Title: Assistant Manager, Membership Services

At the Shaw Festival Theatre, we are seeking an experienced and skilled Assistant Manager to join our Membership Services team. As a key member of our team, you will play a vital role in supporting the Membership Services Manager in generating revenue and leading the Membership Services team.

Key Responsibilities:
  • Support the Membership Services Manager in communicating the Case for Support of The Shaw's Membership Program
  • Lead the Membership Services team as needed
  • Assist with building and maintaining reports as tools used for daily activities
  • Solicit charitable donations in support of The Shaw via outbound phone calling, electronic communication, and in-person communication
  • Act as a supplementary contact for Membership services on weekdays, some evenings, and weekends, including problem-solving for donors
  • Be a resource for Audience Services and Box Office regarding Membership issues and needs
  • Lead and assist in Membership events, including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals
Requirements:
  • Experience in customer service and supervisory skills
  • Proficient in Excel and reviewing database analytics for staff metrics and fundraising goals
  • Ability to maintain exceptional customer service standards as a representative of the Shaw Festival
  • Significant understanding of the arts and arts-based philanthropy, along with a passion for theatre and support of artists and arts workers
  • Knowledge of Tessitura - tracking of contacts, coordinating appropriate and timely follow-up actions, document feedback, and process donations
  • Maintenance and updates of patron Portfolio and Member accounts
  • Flexible work schedule, including some evenings and weekends when required
What We Offer:

After successfully completing a 3-month probationary period, benefits packages are available for both full-time and part-time employees. We are committed to an ongoing process of increasing diversity and inclusion in our audiences, programs, and hiring practices. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities, and those identifying as gender fluid.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular, we recognize and thank the Neutral Nation, the Mississauga, and the Haudenosaunee for their stewardship of these lands over millennia.