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Senior Membership Services Representative

2 months ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Senior Membership Services Representative

Join the Shaw Festival Theatre team as a Senior Membership Services Representative and play a key role in generating revenue through donor-centric conversations. As a member of our Development team, you will be responsible for communicating our Case for Support to renew donor memberships, return lapsed members, and acquire new donors.

Key Responsibilities:
  • Solicit charitable donations through outbound phone calls, electronic communication, and in-person interactions.
  • Maintain exceptional customer service standards, demonstrating strong communication skills, patience, and professionalism.
  • Develop a deep understanding of the arts and arts-based philanthropy, as well as a passion for theatre and support of artists and arts workers.
  • Share knowledge about the Shaw Festival, playbill, and plays to build rapport and advance relationships between the Shaw and patrons and members.
  • Achieve weekly metric targets in support of Membership's fundraising and personal goals.
  • Utilize Tessitura to track contacts, coordinate follow-up actions, document feedback, and process donations.
  • Maintain patron portfolios and member accounts.
Additional Responsibilities:
  • Act as the primary point of contact for Membership services on weekdays, some evenings, and weekends, including problem-solving for donors.
  • Be a resource for Audience Services and Box Office regarding Membership issues and needs.
  • Lead and assist in Membership events, including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals.

We are committed to creating a diverse and inclusive work environment and welcome applications from candidates who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities, and those identifying as gender fluid. We are an equal opportunity employer and are committed to a barrier-free recruitment and selection process.