Office Coordinator

4 weeks ago

Dartmouth, Canada BELFOR CANADA INC. Full time

**Position Overview**

**Job Duties**
- Performs varied support services requiring proficiency in general office and organizations skills and knowledge of department operations
- Maintain Files and records with effective filing systems
- Support other departments with various administrative tasks
- Performs and supports PMA, billing, AR and/or AP functions
- Prepare documentation and conduct weekly/ monthly reporting
- Assist with and support claim assignment
- Assist with reception relief as needed
- Support management by contributing to Office operations and productivity, ensuring workflow procedures are followed
- Assist with the scheduling of work assignments and setting priorities with deadlines
- Deal with Customer complaints or issues
- Assist with employee relations, handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations
- Assist and support payroll and time and attendance
- Assist with the administration of disciplinary action in accordance with established procedures
- Ensure that employees comply with company policies, procedures, and ethical standards
- Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
- Provide excellent customer service
- Work under time constraints to meet specific timelines
- Ensure attention to detail and keen sense of safeguarding other people’s property and information
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
- Comply with all **Belfor **policies and procedures, as well as legislative requirements
- Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
- This role could be required to act as a “lead” periodically as designated by their manager
- Attend all **Belfor **sponsored training courses

**Qualifications**
- Business / administration / management courses / certification an asset
- 1+ year experience in related field
- Construction / Restoration / Insurance / Project Management experience an asset
- Experience with Xactimate, Xactanalysis, JD Edwards and DocuSphere an asset
- Manage sensitive information appropriately and maintain confidentiality
- Experience using office equipment (telephone, copiers, scanners, fax, printers, etc.)
- Strong aptitude to work within deadlines, and ability to multitask on a daily basis in a fast paced environment
- Highly organized with a keen eye for details
- Comprehensive understanding of customer service, principles and practices
- Eligible to operate a motor vehicle per **Belfor**’s vehicle policy
- Ability to work within a team or independently as needed
- Strong written and verbal communication skills
- Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
- Willing to work evenings, on call and weekends when requested
- Periodic travel may be required
- Criminal Record Check

**Physical Demands**
- Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
- Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
- Access and mobility in tight spaces
- Sustained periods of standing, sitting, walking, bending, and kneeling

**_

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