Current jobs related to Customer Support Agent - Montréal - Dealer Inspire

  • Customer Service Support Agent

    3 months ago

    Montréal, Canada CTConsultants Full time

    **CTC007428 - Customer Service Support Agent**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Eleven months**: **Mode de travail: Remote**: **Description**: Roles and Responsibilities: - Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and - resolve network issues and business...

  • Customer Support Agent

    2 months ago

    Montréal, Canada MavTek Inc. Full time

    MavTek is proud to be an equal opportunity workplace dedicated to hiring and nurturing a diverse workforce._ **Customer Support Agent (Overnight shifts - 12am-8am EST coverage)** We are looking for a dynamic **Customer Support Agent **to join our established, well-structured and fun team! This listing is for overnight shifts and entails being available to...

  • Customer Technical Support Agent

    3 months ago

    Montréal, Canada Guillemot Corporation Full time

    _**Customer Technical Support Agent (English - Spanish)**_ To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regard to needs and uses, innovation, respect, collaboration and solidarity. We are looking for a **Customer Technical Support Agent**: Part of the North...

  • Customer Service Agent

    4 months ago

    montréal, Canada National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your compensati

  • Oxio Technical Support Agent

    3 months ago

    Montréal, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Technical Support Agent

    3 months ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Agent de Soutien Technique****: - DT Impôts et comptabilité, 100% télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien Technique**, vous allez: - Apporter un soutien à la clientèle exemplaire et une résolution de problème technique par téléphone - Apporter un soutien à la...

  • Operational Support Agent

    2 months ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Operational Support Agent

    3 months ago

    Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is...

  • Operational Support Agent

    3 months ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Customer Support Agent

    4 months ago

    Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...

  • Technical Support and Customer Service Agent

    4 months ago

    Montréal, Canada Solutions Petal Inc. Full time

    Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. The Xacte division offers an innovative medical billing solution, that...

  • IT Support Agent

    3 months ago

    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group** is a Canadian company, based in Montreal, and leader in online language learning, offering a unique blend of tutoring expertise and online community support, for fast, proven results. We have been a recognized partner of the Canadian government for over 20 years and are now looking to grow and expand on what has...

  • Customer Service Agent, Financing

    4 months ago

    montréal, Canada National Bank Full time

    Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Your compensation The salary starts at $

  • Agent Soutien Fiscal

    4 months ago

    Montréal, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Titre: Agents au soutien fiscal - postes contractuels / Télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez: - Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels...

  • Coordinator, Customer Support

    4 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Job Brief**: Assist all customers and travel agents by performing activities pertaining to ticketing, schedules changes and programs modifications and/or booking processes. **Position Type**: Permanent, Full-time (37.5 hrs per week). **Shift type**: days, evenings, weekends, statutory holidays **RESPONSIBILITIES**: - Communicate schedule changes to our...

  • Operational Support Agent Night

    3 months ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Customer Service Agent

    3 months ago

    Montréal, Canada Boutique 1861 Full time

    Company Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...

  • Support Agent Service Desk

    3 months ago

    Montréal, Canada CTConsultants Full time

    **CTC007531 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training. - Only Ottawa location to be considered - Interviews...

  • Support Service Agent

    2 weeks ago

    Montréal, QC, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Supervisor, Customer Support

    3 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Develop and motivate an effective Customer Support team to ensure productivity standards are met. - Supervise Customer Support staff, which involves performance evaluation, hiring, workforce planning, development, coaching, discipline and analyzing productivity reports. - Provide guidance and support to subordinates, travel agents,...

Customer Support Agent

4 months ago

Montréal, Canada Dealer Inspire Full time

**Customer Support Agent**

Inventory & Syndication Analyst
- Bilingual English - French_
- Location: Montréal, QC_

In addition to financial compensation, benefits include:

- 18 days of paid time off
- Comprehensive Health & Dental Insurance plan, includes vision care
- Monthly stipend to put towards home office improvements
- Mac or Windows equipment (employee's choice)
- Complimentary underground parking is available at our head office on request
- Complimentary coffee & snacks are available at our head office
- Flexible scheduling is available

Tasks you can expect to perform daily include, but are not limited to:

- Configuration of FTP accounts
- QA of imported & exported inventory data. CSV & XML
- Host onboarding calls with clients to identify the appropriate technical setup requirements
- Troubleshoot & analyze support requests sent into the team by clients, sales, and escalations from L1 support.

**Education and Experience**
- Undergraduate degree in a technical field (Comp-sci, BTM, etc) **OR** equivalent work experience
- Five (5) years of relevant work experience, with at least 2 years in a technical environment
- Helpdesk experience / IT Service Desk experience is considered an asset
- Experience in the automotive, telecom, or travel industry a plus

**Required Skills & Abilities**
- Ability to handle a high volume of support-related inquiries with a high level of professionalism in verbal and written communication. **English & French are a must.**:

- Ability to quickly and effectively recognize a problem, determine the cause, take appropriate action and follow-up
- Ability to present information in a clear and understandable manner
- Ability to actively listen and provide support by questioning through curiosity to gain a complete understanding of customer needs
- Ability to quickly learn technical products and functions with an interest in understanding software, retailing and marketing-based service solutions for the automotive industry
- Ability to quickly develop rapport with others and adjust to different communication styles. Can easily interact with both colleagues and customers.
- Ability to diffuse high-tension situations comfortably
- Ability to multi-task and use time effectively and efficiently
- Ability to work with various web platforms, including Zoho, Jira, BrowserStack, Wikis, etc.
- Skillful at embracing change, with a strong desire to adapt and learn in a fast-paced, constantly evolving industry
- Ability to work with a high degree of autonomy

**Job Duties / Responsibilities**
- Resolve incoming or scheduled requests within the company SLA promise to maximize customer satisfaction
- Troubleshoot complex product-related issues.
- Escalate more complex issues to higher-level support teams and/or management, and de-escalate customers as needed.
- Provide quality service to customers in accordance with the department's guidelines and policies.
- Take a high rate of inbound contacts and provide a high level of engagement with the customers to assist them with a resolution to their product-related issue(s).
- Stay aligned with internal knowledge sharing, platforms and training processes to answer customer questions accurately and maintain personal skills.
- Use advanced product knowledge to educate customers on product features or additional services to meet their needs.
- Support data maintenance and hygiene by accurately documenting customer interactions and adding notes in all applicable systems.
- Be a steward of our customer experience by communicating process, system or technical improvement opportunities to Management or to the Product Team.
- Acquire technical and service certifications as required.
- Understand website package levels and set appropriate client expectations; identify consultative upsell opportunities and hand off to Managed Services, Performance Management or Sales as appropriate
- Complete personal and department-assigned goals.