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Customer Support Agent

3 months ago

Montréal, Canada MavTek Inc. Full time

MavTek is proud to be an equal opportunity workplace dedicated to hiring and nurturing a diverse workforce._

**Customer Support Agent (Overnight shifts - 12am-8am EST coverage)**

We are looking for a dynamic **Customer Support Agent **to join our established, well-structured and fun team This listing is for overnight shifts and entails being available to work on the weekends.

**Sure, MavTek looks good on paper. But we're so much more**

Since entering Montreal's tech scene nine years ago, MavTek continues to grow rapidly while the team forges ahead on a path of inventing change and creating real impact for our customers. We're looking for a Customer Support Agent who is innovative, eager to own their success and energized by the opportunity to pursue a career that's as challenging as it is rewarding. At MavTek, we empower you to raise your voice, make a real impact not just within our fast-growing company, but in everyday lives of tens of thousands of our customers.

**Make your friends jealous with**:

- 4 Day Work Week
- Competitive salary & generous vacation packages
- Remote work policy
- Option for hybrid work if you want to take advantage of our state of the art office in Montreal
- Profit Sharing Plan to help prepare for your future
- DPSP plan (employer match)
- Access to 24/7 online healthcare with a family plan
- Work alongside super talented and friendly people that like to drive innovation
- Home office subsidy, in addition to the essentials including laptop
- An environment where you can grow and gain opportunities for development and advancement
- Tuition Reimbursement Program
- Generous referral program

**Some of the great things we'll do together**:

- Review and approve official documents
- Investigate budding site issues and collect necessary information to report site bugs
- Escalation of issues to the proper channels/queues.
- Interface with the Risk team to identify areas of risk and mitigate chargebacks
- Identify and analyze patterns and trends to help improve processes, enhance the site/product etc.
- Content moderation: reviewing flagged content for quality and compliance
- Other tasks associated with site updates, customer follow-ups and general administration as required.

**Enough about us, we want to know more about you. Specifically your **
- Comfortable with technology; ability to navigate and understand new systems and platforms easily
- Critical thinking and problem-solving skills
- Sweats the details - understands the importance of getting it right the first time
- Excellent organizational skills
- Available nights and weekends
- French is a requirement; the ability to express oneself in English is an asset in order to communicate with our community and our colleagues outside the Province of Quebec.

**You'll be Joining**:
We're DJ's, video game heroes, photographers, movie buffs, musicians, grill masters and everything in between. We're fiercely proud of our teammates, our work, and the impact we're making to help tens of thousands of entrepreneurs who rely on our e-commerce platform to monetize their content. If you're inspired to do the best work of your life, then join the team