Receptionist/administration Clerk

5 months ago

Guelph, Canada WDG Public Health Full time

**Position Summary**:
Wellington-Dufferin-Guelph Public Health is a community-centered agency dedicated to preventing disease, promoting the well-being of individuals, and protecting the health of the residents of Wellington County, Dufferin County, and the City of Guelph. Our team works to achieve this each and every day by offering evidence-based health information, programs, and services. Our vision is that everyone has the opportunity for health and well-being.

Joining our team will involve working with passionate people and performing meaningful work that will support a healthier community for over 290,000 area residents. We believe it’s important to promote health in our own workplace, because in order to be our best, we have to feel our best. At Wellington-Dufferin-Guelph Public Health our goal is to help maintain not only the physical, but the emotional, financial, and social health and well-being of our team. Our employees enjoy a competitive compensation package, professional training and development opportunities, and a healthy work-life balance.

The Receptionist/Administration Clerk is responsible for providing a positive first impression of the organization to callers and visitors via telephone, in person, via on-line registration, and one-on-one. This role is the initial conduit between clients, other stakeholders, and the staff of WDGPH. This role must understand and provide client-focused service which builds and maintains the client relationship by interacting positively, understanding their needs, and making sure they feel valued.

The Receptionist/Administration Clerk must ensure clients are served according to the Accessibility for Ontarians with Disabilities Act, Municipal Freedom of Information and Protection of Privacy Act, and other privacy acts. This role requires that you perform data entry within your level of responsibility in a timely and accurate manner, as the quality of work affects data interpretation at all levels. This role is also responsible for daily filing, scanning, uploading, and entering clients' results into our database. This role includes frequent handling of cash and daily close out.

**Hours of Work**:
Monday to Friday 8:30 AM to 4:30 PM

**Position Effective**:
ASAP

**Requirements**:

- Secondary school diploma, 1 year work experience;
- Excellent telephone manner, customer service skills, client-focused approach;
- Ability to work as part of a multidisciplinary team to help create a working environment that promotes success;
- Good written and verbal communication skills;
- Excellent computer skills, scheduling, word processing;
- Numeracy skills;
- Tact and discretion required;
- Able to multitask;
- Good basic problem-solving skills;
- Organizational skills, attention to detail;
- Knowledge of medical terminology.

**Closing Statement**:
If successful in the hiring process, it is important to understand that you would be an employee of a health care organization that strongly believes in the importance of immunizations as a necessary public health measure to control the spread of infectious diseases. This aligns with our organizational mission, vision, and values at the Agency, which focus on improving the health and well-being of our community. Employees are required to provide evidence of vaccination records of COVID-19, annual influenza, and adult immunization as part of their employment contract. Employees who are unable to be immunized due to a valid medical contraindication must have a Statement of Medical Exemption Form completed by their primary care provider.

We thank all applicants, however, only individuals selected for an interview will be contacted. WDG Public Health is an equal opportunity Agency. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, and will be used to determine eligibility. WDG Public Health is committed to providing accommodations during the recruitment process for people with disabilities. If you require accommodation(s), please advise Human Resources in advance and we will work with you to meet your needs.

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