Customer Service Support- Bilingual
7 months ago
Customer Service Support
- Bilingual
Key Skills:
- Responsible for providing Bilingual Customer Service Support.
- Service Now reporting, perform ticket analytics, helpdesk analyst.
- providing L1/L1.5 support, excellent customer handling skills,
- Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.
Contract length: 12 months
**Salary**: $35,000.00-$40,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON N5V 3V4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- ITSM: 7 years (required)
- L1/L1.5 support: 3 years (required)
- Service Now: 2 years (preferred)
**Language**:
- French (required)
- Spanish (preferred)
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