Customer Service Support- Bilingual

1 week ago


Toronto, Canada Techila Solutions Pvt. Ltd Full time

Key Skills:

- Responsible for providing Bilingual Customer Service Support.
- Service Now reporting, perform ticket analytics, helpdesk analyst.
- providing L1/L1.5 support, excellent customer handling skills,
- Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.

**Job Types**: Full-time, Contract

**Salary**: $30.00-$35.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 4 years (required)
- Customer service: 4 years (required)
- Bilingual: 2 years (required)
- ITSM: 3 years (required)


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