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IT Helpdesk Specialist

7 months ago

Toronto, Canada Cineplex Full time

Work location:
Home Office 1303 Yonge St

City:
Toronto

What you will do:
The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem.

Key Responsibilities
- Proactively monitor and support components of the Cineplex Systems Infrastructure.
- Participates and provides ideas for the department’s continuous improvement initiatives
- Aids in resolving Helpdesk issues and documents solutions as needed, in Helpdesk support articles for the company Knowledgebase
- Participate in any projects and duties as assigned by IT Management.

Education and Certification
- A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
- Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification are considered strong assets.
- ITIL V3 Certificate in IT Service Management

**Experience**:

- Experience with MS Vista POS Software or general retail POS systems would be a significant asset
- 1-3 years of IT related, Help Desk Support
- Demonstrated work experience in a Desktop Support capacity is expected
- Strong experience with MS Office support is expected
- Experience with Windows and Mac OS is expected
- Experience with Ubuntu Linux

Inclusion & Diversity

Accessibility

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