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Customer Service Support- Bilingual

7 months ago


Toronto, Canada PRIME CONSULTING INC Full time

**Title: Customer Service Support
- Bilingual**

**Location: Toronto, ON**

**Key Skills**:

- Responsible for providing Bilingual Customer Service Support.
- ServiceNow reporting, perform ticket analytics, and helpdesk analysis.
- providing L1/L1.5 support, excellent customer handling skills,
- Awareness / knowledge of ITSM process, knowledge on bank branches, and ATM support.

Pay: $100,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)
- ServiceNow: 1 year (preferred)
- ITSM: 1 year (preferred)
- Help desk: 1 year (required)

Work Location: In person