IT Helpdesk Specialist

2 months ago

Toronto, Canada Showcase Full time

IT Helpdesk Specialist

Full-time, 40 hours/week

In-Office and Remote

**Salary**: starting at $40K+ per year

Showcase is seeking an IT Helpdesk Specialist to provide level 1 technical support, maintain hardware, software, assist with IT projects, and other common IT-related responsibilities. This position is based in our Brampton head-office as well as working remotely from home in rotating shifts.

**Responsibilities**:

- Diagnose, research and resolve hardware, software and network issues.
- Prioritize issues based on urgency and escalate or redirect as needed.
- Maintain log of helpdesk interactions.
- Monitor systems and networks using real-time monitoring tools.
- Monitor and maintain IT-related hardware and supplies.
- Setup, configure and repair IT hardware such as PCs, printers, scanners, input devices, etc.

**Requirements**:

- Minimum 6 months to 1 year of experience in a level 1 technical support role.
- College diploma, University degree or relevant certifications in IT fields.
- Ability to communicate clearly and effectively in English, both verbally and written.
- Experience supporting desktop users in Windows 10.
- Strong work ethic, reliability, and good attendance.
- Ability to work effectively as part of a team as well as independently.
- Strong problem-solving skills. Ability to approach problems pragmatically.
- Ability to multitask and prioritize workloads based on urgency.
- Knowledge of common IT-related hardware at a minimum, such as PC port types, connection types, modems, routers, switches, etc.
- You will be required to have a suitable location in your home with internet access to be able to work from home as required.
- Reliable source of transportation.

Ideal Skills:

- Experience supporting point of sale systems and software in a retail environment is an asset.
- Experience supporting Google Workspace, Gmail, and Microsoft Outlook is an asset.
- Experience using Microsoft Excel and Google Sheets, Google Docs is an asset.
- Experience with VoIP phones is an asset.
- Experience in a customer service role is an asset.

**Benefits**:

- Health and dental benefits available after 3 months.
- Company pension plan available after 2 years.
- Employee discount in our stores.
- Two weeks paid vacation per year.

If you are an experienced IT Helpdesk Specialist with a passion for providing top-notch technical support in an evolving and dynamic retail environment, we encourage you to apply

As one of the world’s largest retailers of its kind, Showcase, the “Home of the Hottest Trends”, has 140+ permanent stores in North America’s best shopping centres. Showcase offers the most fun, interactive, new and unique products ever - all in a retail environment where you can “try it before you buy it”. We call it Retail-tainment Founded in 1994 in Edmonton, Alberta, Showcase is now coast-to-coast in every major market across Canada and now expanding in the USA.

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