Manager, Technical Content Development

5 months ago

Toronto, Canada Autodesk Full time

Job Requisition ID #
- 24WD77094

24WD77094 Manager, Technical Content Development
- French job description to follow/La description de poste en français se trouve plus bas_

The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a Manager, Technical Content Development to build a team of content creators who design integrated omni-channel audience-centric content plans and focus on content improvements to customer success.

Reporting to the Sr. Manager of Content Strategy & Experience, your team will align content development for customers and partners. Hybrid role, within commuting distance of office in Montreal, Barcelona, or Bangalore.

**Responsibilities**:
- You will build and manage a newly created team of Technical Content Developers covering all Autodesk industries- You will create strategies and frameworks supporting your team to:
- Collaborate with stakeholders to identify needs using analytics, customer feedback, and business objectives, and determining product support help and learn audience-centric omni-channel content plans through the post-purchase journey- Design and implement programs to enable CTS to plan, develop, and manage the full end-to-end content lifecycle to support our goals, identifying customer needs and appropriate content formats and delivery systems to ensure customers experience positive, meaningful interactions with our products and services- Establish and drive content improvements to increase consumption and findability of support content through digital channels- Ensure the right content is available to all users at the right time, by getting ahead of customers demand, de-duplication of efforts, and content reuse- Determine goals for technical content development initiatives, monitor, learn and provide actionable recommendations for enhancing content effectiveness- Manage new products content integrations and products rebrand- Represent CTS at industry events internally and externally (Tech series, booth, product overviews)- Guide and train CTS staff on best practices for content creation, aiming for efficiency and quality- You will stay abreast of industry trends, emerging technologies, and best practices in content strategy and user experience design. Integrate relevant insights into team and practice- You will foster a culture of innovation, experimentation, continuous improvement, and knowledge sharing

Minimum Qualifications- 5+ years experience leading and developing teams, in customer support or content development- 5+ years of experience in designing and implementing omnichannel audience-centric content plans with strong understanding of content strategy principles, including audience analysis, content mapping, and content lifecycle management- Solid project management experience managing cross-functional projects from ideation to conclusion with demonstrated ability to balancing big-picture vision with detailed approach, bringing simplicity and order to complex projects, driving progress and continuous improvement- Analytical and pragmatic approach, consideration of goals and stakeholders' priorities to achieve the right outcome for customers-
- Familiarity with Autodesk's industries- Understanding of customer success strategies and concepts- Experience implementing search engines (SEO) strategies an advantage.- Experience with large language models (LLMs) an advantage- Independent approach. Proactiveness. A learning and improvement mindset- Experience leading complex global projects with diverse team members, balancing strategic direction- Bring simplicity and order to complex projects and situations through prioritization and motivated implementation to achieve results.- University degree in Content management or related discipline- Voice of the customer mindset and ability to share it- System-thinker, transforming chaos into simplicity - experience inferring insights from customer data- Experience developing cross-company projects and programs - able to work globally to create agreement and common goals- Solution focused - identifying improvement opportunities, comfortable collecting and analyzing data, presenting recommendations. Energized by facilitation, collecting ideas, converging on solutions, prioritizing and getting agreement on path to success

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About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is

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