Project Manager

7 months ago

Toronto, Canada Precision Content Authoring Solutions, Inc. Full time

Precision Content is looking for a Senior Project Manager for a full-time permanent role.

**Key Responsibilities**:

- End-to-end management of successful technical writing tasks and client software implementation/integration projects, including administration of contractual deliverables and timelines.
- Perform project control activities, including but not limited to, creating and maintaining detailed project plans, weekly status reports, financial health reports, meeting minutes, and coordinating staffing activities using a shared resource pool.
- Manage customer expectations, deliver projects within scope and budget, and mitigate issues that may interfere with project success.
- Communicate with the team regarding project plan development, status and change.
- Plan and resource projects with the client and internal team to understand expectations and goals for each team; make project decisions.
- Manage internal reporting and analysis for financial profitability across multiple and /or complex projects.
- Manage multiple complex projects simultaneously.

**Your day to day**:

- managing projects and all assigned resources from design, kick-off, to sign-off
- assessing and documenting client project requirements
- working with the sales team to build statements of work
- building project plans and documenting stories using the company’s tools
- preparing all client communications
- scheduling and facilitating project meetings such as kick-offs, stand-ups, and retrospectives
- working with the project team to develop and deliver solutions, monitor team health and morale, identify challenges & roadblocks to success and determine solutions
- working with the account stakeholder to report on status
- accountable for project profitability
- supporting the Program Management office to design and deploy project processes and best-practices
- communicating issues and resolution options to management as appropriate
- documenting plans, processes, trends, observations, reports, meetings, actions, decisions, goals, projections, needs, and more

**Must-have qualifications**
- 3+ years of project management experience working with external customers.
- 3+ years of experience with enterprise software implementations.
- Experience in a Scrum Master role.
- Experience directly managing customer interactions with diplomacy and professionalism.
- Experience in leading and coaching a team through project completion stages.
- Proven success managing multiple, complex, simultaneous projects, including managing scope, time, cost, and quality of delivery.
- Knowledge of software development lifecycle.
- Strong verbal and written communication skills.
- Strong organizational and multitasking skills.
- Works well as a team member or individually.
- University or College degree, or equivalent training & experience.

**Nice-to-have qualifications**
- PMP (Project Management Professional) Certification, Scrum Master certification or training
- Change Management Certification (Prosci or equivalent)
- Business or Professional Writing training
- Experience working with Pivotal, ClickUp, MS Project, or other project planning software
- Background in content management, software development, and/or technical writing preferred
- Financial management skills for time & materials and/or fixed price projects, including billing
- Contract development and negotiation skills
- Strong knowledge of MS Excel
- Experience using Power BI for reporting and/or data visualization
- Knowledge of DITA (Darwin Information Typing Architecture) XML and CCMS (Component Content Management System) tools like **AEM Guides, AEM Sites**, Heretto, RWS Tridion, and Astoria.

**Why Precision Content?**
- A flexible work environment.
- Competitive pay and benefits
- Group benefits plan for health, dental, and vision - we've got you covered
- Dedication to work-life balance while building a team of A-players
- A positive work environment and evolving work culture, which celebrates its people’s success.
- Three weeks of vacation time to promote work-life balance and rejuvenation.
- Paid sick time and COVID-related leave to support employee health and well-being.

**About Precision Content**

Precision Content Authoring Solutions Inc. is a full-service solution provider to medium
- and large-scale organizations around the globe seeking help to better understand and solve their content challenges. We help make information easier to use, more adaptable, and more flexible so everyone can find answers to important questions. Our core services involve designing and implementing innovative, scalable, and sustainable solutions for authoring, managing, and publishing high-value content.

Our award-winning team of technical communicators, information architects, developers, and partners work with our clients to construct scalable, standards-based solutions for omnichannel delivery. We work closely to transform their unstructured content into highly usable intelligent content

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