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Content Manager

7 months ago

Toronto, Canada Autodesk Full time

Job Requisition ID #
- 24WD77027

Position Overview

At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Offerings & Practice team works with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers.

We are seeking a dynamic Content Manager responsible for developing and managing a catalog of content in line with our customer learning strategy. In this role, you will execute tasks related to delivering outcome driven learning content, contribute to our digital infrastructure and information documentation, and work across teams to create and curate learning experiences that help our customers meet their goals. You will play a critical role contributing to our evolving learning strategy to ensure our customers realize the full value of our products.

This position will be reporting to the Senior Manager of Success Offerings and will be hybrid or fully remote.

**Responsibilities**:
- Shape and deliver content that will help customers reach their goals through success plans- Identify, develop, and manage the creation of content assets required by the customers to learn, implement, and use Autodesk software workflows to drive outcomes- Analyze customer feedback on the content and make recommendations for improvements and accessibility- Review existing learning content to identify gaps and requirements for further development-
- Collect and document best practices on content planning, development, and delivery- Contribute to the design and development of the Autodesk learning experience- Organize and lead teams on assigned projects execute on learning strategy- General research and understanding of customer workflows, processes, and requirements for the D&M, AEC, and M&E industries

Minimum Qualifications- 5+ years relevant work experience, especially in Content Management, Content Development, or Project Management- Content Strategy, Instructional Design, and/or industry experience a bonus- Understanding of content management, content design, technical writing- Experience leading or influencing virtual teams with many stakeholders- General understanding of customer workflows, processes, and requirements around Autodesk supported industries- Project management skills- Excellent facilitation, communication, and storytelling skills- You get stuff done - you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm- You understand the value of collaboration - you're able to work with a variety of different stakeholders to create alignment and execute around common goals- You love solving problems - you always look for ways to improve the status quo and are comfortable collecting data, analyzing it, and presenting recommendations- You have a customer mindset - you can easily put yourself in the customer's shoes and represent their point of view back to other team members

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

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