Technical Services Specialist

5 months ago

Toronto, Canada Precision Content Authoring Solutions, Inc. Full time

Overview

We are seeking a talented Technical Services Support professional to join our team remotely. As a Technical Services Support, you will play a crucial role in providing IT support, assisting with DevOps tasks, and contributing to our IT infrastructure's efficiency and security.

Your day-to-day
- Responding to tickets and support requests, providing timely and effective solutions.
- Troubleshooting end-user issues and resolving technical problems.
- Configuring laptops and facilitating new user onboarding.
- Supporting the development team with DevOps tasks, including CI/CD pipeline development and automation.
- Administering cloud-based IT services such as ClickUp, Timely, Code2, and Azure.
- Managing asset tracking and license management.
- Creating and reviewing IT policies, ensuring compliance with industry standards.
- Managing backup systems and virtualization through Proxmox.

You must have:

- At least 1 year of related experience
- A High school diploma or equivalent
- Strong knowledge of Windows system administration
- Basic programming or scripting skills
- Strong Oral and written English skills
- Eligibility to work in Canada

It is nicer if you have:

- Experience creating or working with IT security policies
- College or university degree in computer science or related field
- Knowledge of programming bash scripts, batch files, and PowerShell
- Experience with database systems.
- Experience with XML
- Experience with Component Content Management Systems
- Experience with version control, e.g. Git
- Knowledge of M365 (Entra ID, Intune, Exchange)
- Familiarity with Cyber security frameworks
- Understanding of VLAN/Subnetting/Networking

You will Excel in this role if:

- Strong customer service skills.
- Strong presentation skills.
- You're a self-starter who can get it done.
- You are passionate about IT and enjoy problem-solving skills with software systems.
- You are a self-learner.

What makes this role interesting for you?
- Opportunity to learn about IT, Windows system management, M365, Linux system management, virtualization systems, and cybersecurity.
- You may also learn about Tridion or Adobe Experience Manager and other CCMS systems.

Why Precision Content?
- A flexible work environment.
- Competitive pay and benefits
- Group benefits plan for health, dental, and vision - we've got you covered
- Dedication to work-life balance while building a team of A-players
- A positive work environment and evolving work culture, which celebrates its people’s success.
- Three weeks of vacation time to promote work-life balance and rejuvenation.
- Paid sick time and COVID-related leave to support employee health and well-being.

About Precision Content

Precision Content Authoring Solutions Inc. is a full-service solution provider to medium
- and large-scale organizations around the globe seeking help to better understand and solve their content challenges. We help make information easier to use, more adaptable, and more flexible so everyone can find answers to important questions. Our core services involve designing and implementing innovative, scalable, and sustainable solutions for authoring, managing, and publishing high-value content.

Our award-winning team of technical communicators, information architects, developers, and partners work with our clients to construct scalable, standards-based solutions for omnichannel delivery. We work closely to transform their unstructured content into highly usable intelligent content for substantially improved future-enabling, accessibility, and multi-channel publishing capabilities. Our trainers teach everything our clients need to know to ensure a successful and sustainable hand-off.

We are a Certified Great Place to Work® who strongly believes in investing in talent to ensure a culture of excellence and mutual growth.

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