Account Manager

3 weeks ago


Remote, Canada MOZ Group Full time

We are searching for an Account Manager who is passionate about building relationships with clients, committed to delivering results in a fast-paced environment, and dedicated to helping their clients grow.

**Role Responsibilities**:

- Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction, growth and high renewal rates.
- Ask and understand clients' key business goals and objectives and ensure delivery against these goals.
- Effectively manage contract renewals and re-negotiations.
- Grow account revenue through up-sell and cross-sell efforts; have a working knowledge of sister brands to assist in these efforts.
- Actively monitor and mitigate risk among account base.
- Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity.
- Develop a deep understanding of Campaigner product and ensure that accounts are utilizing all the appropriate features in the software.
- Effectively work alongside other departments - including sales, finance, product, and support - to ensure an exceptional customer experience.
- Accountable for identifying client issues, proposing solutions and escalating to the appropriate person to the point of resolution
- Share knowledge, tools, and techniques within the team and be a resource to junior members.

**Qualifications**:

- BS or BA degree required.
- 3+ years in Account Management, Customer Success, Sales and/or Business Development.
- Knowledge of web-based software as a service (SaaS)
- Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
- Ability to understand the client’s business and what drives decision making.
- Exceptional time management and organization; ability to manage competing priorities.
- Proven negotiation skills and ability to overcome objections.
- Motivated with a passion to succeed, while also helping clients, team members and the overall company.

**About the Moz Group


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