Disability Benefits Manager
1 day ago
We are seeking a skilled Disability Benefits Manager to join our team in St. John's, Newfoundland. As a key member of our client service team, you will be responsible for managing assigned disability claims by evaluating medical information and job duties, developing case management and return-to-employment plans during periods of disability.
What You'll DoThe successful candidate will have the opportunity to work with various stakeholders, including clients and their employees, to provide timely, professional, and responsive service. Your strong interpersonal skills, excellent listening skills, and ability to work with different priorities and timelines will enable you to effectively manage multiple cases simultaneously.
Accountabilities- Proactively manage assigned disability claims (STD, LTD, and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing updates
- Conduct medical investigations by phone or in writing to the applicant, employer, physicians, and other medical service providers
- Write letters to inform all affected parties of decisions regarding disability cases; implement return-to-work programs and negotiate with the employer
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects
- Adhere to service level agreements associated with policyholder claims
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of claims
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, Massage Therapist, or any other regulated healthcare field
- Experience or training in one of the following areas: disability insurance, life and health insurance, or human resources is preferred
- Strong planning, organizational, and multi-tasking skills, with the ability to work with different priorities and timelines
- Solution-oriented, known to be a decision-maker, with excellent communication skills and an interest in customer service
- Fluency in French and English, both oral and written, is an asset
- An estimated salary range of $48,100-$72,200 per year
- Competitive pension plan and life insurance plans
- $2000 education reimbursement per year
- Excellent benefits package, including career opportunities for advancement
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