Retail Systems Deployment Specialist

1 week ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a
**Retail Systems Deployment Specialist** to join our In-Store Systems Team. Reporting the Manager, ISS Knowledge Delivery, you will be responsible for training and advising store owners and store staff on how the system is used in store and track progress to ensure a successful implementation. In this position you will engage directly with the store owners during both the pre and post deployment phases.

As we move forward with the implementation of our new in-store system across Canada, we are looking for passionate individuals that are skilled in customer service and project management and are looking to make an impact on Home’s future.

**What you’ll do**:

- Coordinate the complete implementation of software products for new and existing stores:

- Manage the pre-deployment process as stores adopt Home Hardware's new retail system.
- Coordinate the installation of software solution with the stores and third-party vendor.
- Coordinate required activities, provide direction, and track progress of required project elements including store data clean-up, remote pre-training and planning of on-site go-live training.
- Support training/coaching opportunities with vendor and stores post go-live to ensure smooth transition of use.
- Coordinate day to day project management activities.
- Establish strong working relationships with store staff members to identify, prioritize, and engage areas of concern and opportunities to maximize retail system features and capabilities.
- Perform ongoing store specific Retail System Health Checks to identify inventory performance, sales performance and data integrity opportunities and ensure that customer satisfaction is achieved.
- Present seminars to store owners, store staff and corporate staff; and track the store level progress to measure improvement.
- Ability to identify process improvements and supporting initiatives to completion.
- Consult and collaborate with team members, store staff and vendors to prepare stores for system deployment.
- Support stores with release notes on new functionality when deployed.

**What we’re looking for**:

- A minimum of two years’ experience coordinating and implementing software solutions.
- Retail industry experience, with strong knowledge of in store level standard retail operating procedures.
- Experience in full life cycle project management.
- Experience with Point of Sale (POS) Systems.
- Must be highly organized with proven project management skills and the ability to work under strict time and production deadlines, while producing quality deliverables.
- Highly self-motivated and self-managed, with strong collaboration skills.
- Excellent communication skills (written and verbal), with presentation and training experience.
- Occasional travel may be required.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

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