E-commerce Executive Furniture
5 months ago
We are a Burnaby based furniture & home accents retailer with e commerce shipping within Canada.
Our small, dedicated team thrives in a dynamic environment that encourages creativity, precision, and customer satisfaction. This position involves a blend of operational, customer service, and administrative tasks aimed at optimizing e-commerce processes and enhancing customer satisfaction. Below are detailed responsibilities for this role:
**E-commerce Operations Responsibilities**:
**-Order Management**: Oversee the entire order fulfillment process, from entry through to shipping, ensuring orders are processed efficiently and accurately utilizing internal software, programs, and systems
**-Inventory Management**: Monitor and manage inventory levels to prevent stockouts or overstock situations. Coordinate with suppliers or the internal team to replenish inventory as needed.
**-Website and Marketplace Management**: Maintain and update product listings across various e-commerce platforms (such as Amazon, Wayfair etc.) to ensure accuracy and optimize for search engines.
**-Data Analysis**: Collect and analyze sales data, customer feedback, and market trends to recommend improvements to the e-commerce strategy.
**-Technical Issues Reporting**: Report as able any technical issues on the e-commerce site or platforms negatively impacting customer’s experience
**Customer Experience Responsibilities**:
**-Communication Management**: Initiate communication with customers regarding order confirmations, shipping updates, and any issues that may arise during the order fulfillment process.
**-Feedback Collection**: Implement and manage systems for collecting customer feedback on products and the shopping experience. Use this feedback to make improvements.
**-Returns and Exchanges**: Manage the returns and exchanges process, ensuring it is customer-friendly and efficient. Analyze return reasons and co-ordinate re-stocking or re-shipping as needed.
**-Customer Relationship Management (CRM)**:Maintain customer databases, tracking interactions and transactions. Use CRM data to personalize customer communications and offers.
**Administrative and Miscellaneous Responsibilities**:
- **Reporting**: Generate regular internal reports on e-commerce metrics, customer service statistics, and operational efficiency
Must have experience in upload new product listings on marketplaces such as Amazon & Wayfair. Other skills that are preferred.
- Order entry for online orders
- Order maintenance - making sure orders flow through the system seamlessly
- Coordinate shipping with the shipping team - make sure customers get their orders
- Respond to online chat from eCommerce customers
- Provide customers with accurate product information
- Add new products & disable discontinued products
- Follow up with online customer
Previous work experience with Shopify, Amazon & wayfair is must for this job.
**Job Types**: Full-time, Part-time
**Salary**: $20.00-$22.00 per hour
Expected hours: 25 - 35 per week
**Benefits**:
- Flexible schedule
- Store discount
Schedule:
- 8 hour shift
**Experience**:
- shopify ecommerce: 1 year (required)
- Amazon: 1 year (required)
Work Location: In person
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