E-commerce Executive Furniture

3 months ago

Burnaby, Canada Accents@Home Furniture Inc Full time

We are a Burnaby based furniture & home accents retailer with e commerce shipping within Canada.

Our small, dedicated team thrives in a dynamic environment that encourages creativity, precision, and customer satisfaction. This position involves a blend of operational, customer service, and administrative tasks aimed at optimizing e-commerce processes and enhancing customer satisfaction. Below are detailed responsibilities for this role:
**E-commerce Operations Responsibilities**:
**-Order Management**: Oversee the entire order fulfillment process, from entry through to shipping, ensuring orders are processed efficiently and accurately utilizing internal software, programs, and systems

**-Inventory Management**: Monitor and manage inventory levels to prevent stockouts or overstock situations. Coordinate with suppliers or the internal team to replenish inventory as needed.

**-Website and Marketplace Management**: Maintain and update product listings across various e-commerce platforms (such as Amazon, Wayfair etc.) to ensure accuracy and optimize for search engines.

**-Data Analysis**: Collect and analyze sales data, customer feedback, and market trends to recommend improvements to the e-commerce strategy.

**-Technical Issues Reporting**: Report as able any technical issues on the e-commerce site or platforms negatively impacting customer’s experience

**Customer Experience Responsibilities**:
**-Communication Management**: Initiate communication with customers regarding order confirmations, shipping updates, and any issues that may arise during the order fulfillment process.

**-Feedback Collection**: Implement and manage systems for collecting customer feedback on products and the shopping experience. Use this feedback to make improvements.

**-Returns and Exchanges**: Manage the returns and exchanges process, ensuring it is customer-friendly and efficient. Analyze return reasons and co-ordinate re-stocking or re-shipping as needed.

**-Customer Relationship Management (CRM)**:Maintain customer databases, tracking interactions and transactions. Use CRM data to personalize customer communications and offers.

**Administrative and Miscellaneous Responsibilities**:

- **Reporting**: Generate regular internal reports on e-commerce metrics, customer service statistics, and operational efficiency

Must have experience in upload new product listings on marketplaces such as Amazon & Wayfair. Other skills that are preferred.
- Order entry for online orders
- Order maintenance - making sure orders flow through the system seamlessly
- Coordinate shipping with the shipping team - make sure customers get their orders
- Respond to online chat from eCommerce customers
- Provide customers with accurate product information
- Add new products & disable discontinued products
- Follow up with online customer

Previous work experience with Shopify, Amazon & wayfair is must for this job.

**Job Types**: Full-time, Part-time

**Salary**: $20.00-$22.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Flexible schedule
- Store discount

Schedule:

- 8 hour shift

**Experience**:

- shopify ecommerce: 1 year (required)
- Amazon: 1 year (required)

Work Location: In person

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