IT Project Manager

3 months ago

Burnaby, Canada E-Comm 9-1-1 Full time

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the

many communities that we proudly serve.

**OUR VALUES**

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking an experienced IT Project Manager to join our Technology Service Delivery team.

Reporting to the Manager, Technology Service Delivery, you will be responsible for delivering project management services in support of E-Comm and our service partners, as well as leading project teams through complex technology-based projects from development to close.

A service and customer-first mindset is essential in this role, as you will be working closely with our public sector service partners. The ability to lead multiple concurrent projects of varying complexity, as well as manage various stakeholder relationships, will be critical to your success.

We are looking for a self-starter who takes ownership of their portfolio and sees projects through to completion on tight deadlines - you must be comfortable taking the lead with stakeholder groups (including the Executive Leadership team). You are a forward-thinking team player who thrives on making a difference and who embraces variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service.

Are you
- An IT Project Manager capable of managing multiple concurrent projects relating to mission critical solutions?
- Passionate about opportunities to align business requirements with new and innovative technologies?
- An adaptable and solution-focused individual who thrives in a fast paced, dynamic working environment, with the ability to prioritize deliverables?
- An accomplished communicator who is able to support multiple stakeholders through transformational change and the implementation of large and small-scale projects?
- An innovative individual who prioritizes collaboration to find solutions when confronted with challenges?
- A life-long learner who has a passion for making a difference?

**What you will need**:

- Either a bachelor’s degree or diploma in computer science, engineering or business with a technology focus plus considerable related experience; or a combination of education and relevant experience
- Demonstrated experience leading technology projects of varying size and complexity
- Knowledge and experience with omni channel communication platforms or contact centre technology platforms (i.e. IVRs, telephony, reporting/analysis, recording, knowledge base and CRM systems) would be considered an asset
- Certification as a Project Management Professional (PMP) from the Project Management Institute, or similar organization considered an asset
- Certificate in ITIL or similar service delivery framework preferred

**What we offer**:

- Competitive salary - with the opportunity for increases
- Generous vacation plan
- Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
- Excellent extended health and dental benefits
- Pension - we are members of the Municipal Pension Plan, a defined benefits fund
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

**Security Requirements**:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is roughly 3 to 5 years.

**Vaccination Requirements**:E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

**JOB DETAILS**:

- Number of positions: One (1)
- Job status: Regular Full-Time
- Hours of work: Monday to Friday, 40 hours per week
- Employee Group: Exempt
- Department: Technology Services
- Location: Business and Technology Centre - Still Creek Drive, Burnaby, BC

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