E-commerce Operations Manager-mandarin Speaker

6 months ago

Burnaby, Canada Fantuan Technology Ltd. Full time

**About Fantuan**:
Fantuan was founded in Vancouver, Canada in 2014. With the mission of “life made easier,” we are now the largest Asian food service platform in North America. Our goal is to provide a one-stop platform connecting people and their local communities. In addition to food delivery services, our business also includes advertising and promotion, online shopping malls, self-pickup, and other online services. We invite you to explore how Fantuan can help you advance your career and fulfill your goals.

**职位概述：**电商运营经理是负责指导、协调和管理电子商务平台运营活动的专业。他们负责确保电商平台的高效运作，推动销售增长，提升客户满意度，同时与多个部门合作以达成整体业务目标。这是一个关键的职位，需要综合管理技能、市场洞察力以及电商领域的专业知识。

**岗位职责：**
- 制定和执行电商发展战略，包括定价策略、产品推广和市场定位。
- 管理产品信息，确保准确和完整地在电商平台上展示，包括图片、描述和价格。
- 策划并执行促销活动、特价优惠和营销计划，以提高销售额和客户转化率。
- 监控销售数据和网站流量，分析趋势，制定优化策略，提升用户体验。
- 管理客户服务团队，解决客户问题和投诉，提高客户满意度。
- 与供应链团队协调合作，确保产品库存充足，及时交付客户。
- 管理社交媒体渠道和在线广告，扩大品牌影响力和在线存在。
- 领导和指导电商团队，分配任务，培训新成员，监督绩效表现。
- 监测市场竞争和行业趋势，预测潜在风险，并制定应对策略。
- 与供应商、合作伙伴和技术团队保持密切合作，确保业务的顺利运行。

**任职要求：**
- 学士学位或以上学历，相关领域如市场营销、电子商务等优先。
- 具备丰富的电商运营经验，对电商行业有深刻理解。
- 出色的团队管理和领导能力，能够激励团队成员达成业务目标。
- 优秀的沟通和协调能力，能够与多个部门合作，解决问题和取得共识。
- 数据驱动思维，能够分析数据、制定决策并优化业务流程。
- 强大的市场洞察力，能够预测市场趋势和变化。
- 熟悉电商平台和技术工具，具备基本的技术理解力。
- 良好的解决问题的能力和决策能力，能够在快节奏的环境中作出准确的判断。
- 具备创新思维，愿意尝试新的策略和方法以提升业务绩效。

**Position Overview**:An E-commerce Operations Manager is responsible for guiding, coordinating, and overseeing the operational activities of an e-commerce platform. They ensure the efficient functioning of the e-commerce platform, drive sales growth, enhance customer satisfaction, and collaborate with multiple departments to achieve overall business objectives. This is a pivotal role that requires a combination of managerial skills, market insights, and expertise in the e-commerce domain.

**Key Responsibilities**:

- Develop and execute e-commerce growth strategies, including pricing strategies, product promotion, and market positioning.
- Manage product information, ensuring accurate and complete display on the e-commerce platform, including images, descriptions, and prices.
- Plan and execute promotional activities, special offers, and marketing campaigns to increase sales and customer conversion rates.
- Monitor sales data and website traffic, analyze trends, devise optimization strategies, and enhance user experience.
- Manage the customer service team, resolve customer issues and complaints, and improve customer satisfaction.
- Coordinate with the supply chain team to ensure sufficient product inventory and timely delivery to customers.
- Manage social media channels and online advertising to expand brand influence and online presence.
- Lead and guide the e-commerce team, allocate tasks, train new members, and oversee performance.
- Monitor market competition and industry trends, forecast potential risks, and develop mitigation strategies.
- Collaborate closely with suppliers, partners, and technical teams to ensure smooth business operations.

**Qualifications**:

- Bachelor's degree or higher, preferably in relevant fields such as marketing, e-commerce, etc.
- Extensive experience in e-commerce operations with a profound understanding of the e-commerce industry.
- Strong team management and leadership skills to motivate team members towards achieving business goals.
- Excellent communication and coordination abilities to work with multiple departments, resolve issues, and achieve consensus.
- Data-driven mindset for analyzing data, making decisions, and optimizing business processes.
- Strong market insights to predict market trends and changes.
- Familiarity with e-commerce platforms and technical tools, with a basic understanding of technology.
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