Application Support Analyst

4 days ago

Montréal, Canada NOVIPRO Full time

Novipro is looking for a **Application Support Analyst**. This is a **12 month** renewable mandate for one of our well-known clients in the **banking** industry. This mandate is in **hybrid mode**, a minimum of 2 days in the office in downtown Montreal. Are you interested?

**Environment**:
Our client is the third largest investment bank in the European economic area and is present in more than 76 countries around the world.

The head office is located in Montreal and has been providing services in Canada since 1974 and today has more than 400 employees and advisors in its Montréal, Toronto and Calgary offices. This organization has also positioned itself as a front-line player in the trading of interest rate and currency derivatives in the Canadian market.

**Mission**:
The team mandate is to develop and maintain software solutions for major financial markets in the Americas, Asia and Europe.

The solutions offered must be competitive to develop or consolidate the market, share, launch new products and seize opportunities.

The responsibilities of the support analyst include, but are not limited to, the following:

- Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Establish, document and share procedures and practices for our team
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
- Liaise with teams from New York, Paris, Hong Kong
- Understand the regulated environment and the constraints of client activity
- Perform post-deployment testing of new releases (quality assurance)
- Process queries and ad hoc queries of users' search data
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
- Respect internal standards, standards and IT processes ( ITIL )
- Timely communication of project production and status to the client and IT management.
- Effective oral and written communication with the various audiences and at the appropriate levels.
- Collaboration with development teams (NY / Paris) for the management of new versions
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
- Effectively manage the Customer relationship with the end user community

**Profile**:
**Profile**
- Between three and six years of experience dedicated to support and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a finance environment considered a plus

**Skills**:

- Ability to work with complex information systems
- Ability to contribute to production operations and establish or improve operating procedures
- Ability to structure, document and share knowledge
- Written and oral autonomy in English
- Basic knowledge of market finance (shares, options, ETFs, etc.) considered an asset

**Aptitudes**:

- Organized
- Methodical
- Analytical
- Communication skills
- Teamwork

**Technologies**:

- SQL - SQL Server, Oracle
- Linux, UNIX, Windows, Azure
- Support / Ticketing tool
- Scripting languages (Bash, Python, Powershell, etc.)
- Autosys or other job scheduling tools
- Diverse programming languages

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