Application Support Analyst

1 week ago

Montréal, Canada Talan Full time

**A propos de Talan**

Talan Canada is growing and looking to strengthen its team with an Application Support Analyst for the Montreal office, who will be interested in working with clients from multiple industries.

The teams provides support, development, and infrastructure resources across multiple services developing and maintaining software solutions for major financial markets in the world. The solutions must be competitive to develop or consolidate our market share, launch new products and seize opportunities.

The responsibilities of the support analyst include, but are not limited to, the following:

- Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Establish, document and share procedures and practices for our team
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
- Liaise with teams from New York, Paris, Hong Kong
- Understand the regulated environment and the constraints of client activity
- Perform post-deployment testing of new releases (quality assurance)
- Process queries and ad hoc queries of users' search data
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
- Respect internal standards, standards and IT processes ( ITIL )
- Timely communication of project production and status to the client and IT management.
- Effective oral and written communication with the various audiences and at the appropriate levels.
- Collaboration with development teams (NY / Paris) for the management of new versions
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
- Effectively manage the Customer relationship with the end user community.
- Between three and six years of experience dedicated to support and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a finance environment considered a plus
- Ability to work with complex information systems
- Ability to contribute to production operations and establish or improve operating procedures
- Ability to structure, document and share knowledge
- Written and oral autonomy in English
- Basic knowledge of market finance (shares, options, ETFs, etc.) considered an asset
- Organized, methodical, analytical, communication skills, teamwork

Technologies:

- SQL - SQL Server, Oracle
- Linux, UNIX, Windows, Azure
- Support / Ticketing tool
- Scripting languages (Bash, Python, PowerShell, etc.)
- Autosys or other job scheduling tools
- Diverse programming languages

**_ You must live in the Great Montreal area and possess a valid work permit._

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