Application Support Analyst

2 weeks ago

Montréal, Canada Resourznet Consulting Full time

**Roles and Responsibilities**:
We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenge are waiting for you. The responsibilities of a programmer analyst include:

- Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Establish, document and share procedures and practices for our team
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents
- Liaise with teams from New York, Paris, Hong Kong
- Understand the regulated environment and the constraints of client activity
- Perform post-deployment testing of new releases (quality assurance)
- Process queries and ad hoc queries of users' search data
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.
- Respect internal standards, standards and IT processes ( ITIL )
- Timely communication of project production and status to the client and IT management.
- Effective oral and written communication with the various audiences and at the appropriate levels.
- Collaboration with development teams (NY / Paris) for the management of new versions
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users
- Effectively manage the Customer relationship with the end user community

**Minimum Requirements**:

- 3+ years of experience as a support and operation Analyst
- Experience in SQL
- Experience in Linux
- Experience in Shell
- Experience in Oracle

**Job Types**: Permanent, Full-time

Pay: $100,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Flextime
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Application Support: 3 years (preferred)
- Linux: 3 years (preferred)
- Oracle: 3 years (preferred)

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