Application Support Analyst

4 days ago

Montréal, Canada C.G.I. Full time

**WHAT WILL BE YOUR DAY-TO-DAY?**
A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation.

Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project requests.

**Summary of responsibilities**:

- Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
- Coordinate solution workshops, document requirements with BA’s and developers.
- Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
- Work in group, solve/address problems in the root, highlight potential issues/improvements.

**Day-to-day Responsibilities**
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.
- Liaise with teams from New York, Paris.
- Understand the regulated environment and the constraints of client activity.
- Perform homologation/post-deployment testing of new releases (quality assurance).
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
- Provide timely communication of project production and status to the client and IT management.
- Ensure effective oral and written communication with the various audiences and at the appropriate levels.
- Collaborate with the global support team (Paris / Asia) to ensure quality support for end-users.

**Profile**
**SKILLS AND QUALIFICATIONS**:
**Must have**:

- 3+ years of experience using Excel, Word, Microsoft Power Point.
- 3+ years of experience using SQL Server.

***

**Nice-to-have**:

- Unix, Linux and Windows server environment.
- Knowledge in Programming.

***

**Education**:Bachelor’s degree in computer science or other related field.

**Languages: English**

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

**Work Schedule**:Availability for on-call (night/weekends based on shifts - 2 weeks per month).

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