Application Production Support Analyst

1 week ago

Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

**Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. - Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. **MAIN RESPONSIBILITIES Level 1 and 2 Support** - Active monitoring of production activities - Perform remediation steps when required - Interact with external IT/Vendor communities to resolve incidents - Work with development community for Level 3 incident escalations - Available for after-hours support activities (including on call), when necessary **Change and Request Management** - Work with development community for release prioritization - Ensure that requests for change adhere to Group and Department Policies - Available for after-hours and/or weekend change/patching activities, when necessary **Reporting & Special Projects** - Regular reporting to line manager for prioritization and escalation - Conduct and participate in meetings with related communities - Perform control result analysis and reporting and take up corrective actions as needed - As required, take up project management responsibilities for special projects **REQUIREMENTS TRAINING AND OCCUPATIONAL EXPERIENCE** - Support role experience required (>5 years’ experience) - Experience in Banking / Financial sector preferred - DevOps knowledge will be an advantage **ESSENTIAL SPECIFIC REQUIREMENTS** - Strong database skills (Oracle, MS SQL) - Unix/Linux hands on experience with knowledge of day-to-day commands - Windows servers hands on experience - Scripting experience (Shell, PowerShell,_) - Scheduling tools (Autosys) - Monitoring tools (Sysload, Geneos, Dynatrace etc.) - Collaboration Frameworks (SharePoint) - File transfer protocols **SKILLS AND BEHAVIOURS** - Strong communication skills (written and verbal) - Good organizational skills - Basic office software literacy (Microsoft Office, etc.) - Professional attitude and good interpersonal behaviours - Autonomy and adaptability; must be able to take initiative and be proactive - Global financial products knowledge, a plus - Project management skills, a plus **TekWissen® Group is an equal opportunity employer supporting workforce diversity.** **Job Type**: Fixed term contract **Salary**: $481.48 per day Schedule: - Day shift - Monday to Friday **Experience**: - Microsoft SQL Server: 3 years (required) - Informatica: 3 years (required) - Autosys: 3 years (required) - PowerShell: 3 years (required) Work Location: In person

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