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Front Desk Agent

4 months ago

Duncan, Canada Super 8 Hotel, Duncan Full time

Located at the city center of beautiful Duncan, this newly managed Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction.

We are a passionate, growing team, and are looking for energetic and enthusiastic professionals with interests in hospitality to join our Front Desk team.

As a Front Desk Agent, you understand the importance of an efficient and welcoming check-in experience for our guests, and are committed to going above and beyond to make guests stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to deliver on our mission of "Creating a memorable experience for our guests".

This could you be your launch pad to advance your career in hospitality

**Duties & Responsibilities**:

- Check guests in and out of the hotel with warm and engaging service
- Follows check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
- Greet guests, and acknowledge guests waiting in line
- Ensure all phones are answered promptly with good etiquette
- Ensure all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
- Respond to all guest requests in a timely manner, and follow-up with guests for 100% satisfaction
- Help guests, assist, and provide information (e.g. hotel policy, directions, places to eat, etc.).
- Communicates effectively with the Housekeeping staff to facilitate room turnover
- Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness
- Other duties as assigned

**Qualifications**:

- Previous hotel or guest service experience is preferred
- Good communication skills, and fluent in English
- Detail oriented and an experienced problem solver
- Able to multi-task and handle multiple priorities
- A team player with a positive attitude
- Post-secondary education in a hospitality program is an asset

**Benefits**:

- Wages depend on previous work experience
- Opportunities for advancements
- Flexible schedule, ask Management
- Employee discount rates at Wyndham Hotels (after probations)
- Employee support program, ask Management

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: $17.50-$19.00 per hour

**Benefits**:

- Company events
- Employee assistance program
- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Signing bonus

**Experience**:

- Front desk: 1 year (preferred)

Work Location: One location