Tenant Placement Coordinator

2 months ago

London, Canada London and Middlesex Community Housing Full time

WAGE RANGE: $26.02 - $29.58 per hour

POSTING DATE: FEBRUARY 21, 2024

CLOSING DATE: MARCH 6, 2024

LOCATION: 1299 Oxford street E., Unit 5C5, London, ON

COMPETITION: 2024-03

HOURS OF WORK: 8:30am - 4:30pm, Monday to Friday

**THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.**

**Who We Are**:London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

**Mission**: LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.

**Vision**:LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

**1. PURPOSE OF THE JOB**:
**2. KEY DUTIES/RESPONSIBILITIES**:

- Review property wait lists to ensure applicants are considered in the proper sequence.
- Communicate with other Assets and Property Services team members regarding unit readiness/move-in status, or to investigate delays.
- Provide unit showings to applicants, promote value of each community to prospective tenants.
- Prepare appropriate documents for lease signing. Advocate on behalf of prospective tenants with partnership agencies to ensure proper completion of required documentation and funding where applicable.
- Provide new tenants with move-in and orientation information.
- Resolve applicant / tenant queries about transferring, future housing and issues arising in their present unit, and liaising with other LMCH staff when required.
- Liaise with shelters and other social service agencies regarding suitability and placement status.
- Maintain applicant/tenant files in Yardi, perform set up in system of incoming tenants.
- Prepare monthly statistical reports regarding vacancy reports, move-in reports and phone statistics.
- Other duties as assigned.

**3. EDUCATION, EXPERIENCE, & QUALIFICATIONS**:

- Post-secondary diploma or certificate in a related field or an equivalent combination of education and experience.
- Knowledge of community resources, the Housing Services Act, Residential Tenancies Act and the City of London Housing Division Notices and local policies an asset.
- Two to three years’ experience in a related field, demonstrating the following:

- Ability to work with a variety of personalities with tact, solid customer service skills, teamwork, and interpersonal skills with an above average level of emotional intelligence.
- Attention to detail and a high degree of accuracy.
- Excellent organization skills to schedule and coordinate showings, lease signing and other commitments.
- Time management/multitasking skills and the ability to prioritize and follow-through with tasks and overlapping projects with mínimal supervision.
- Basic mathematical skills, ability to perform general calculations.
- Intermediate level communication skills, ability to compose clear and concise written documents and to clearly communicate verbally processes and answer questions.
- Analytical, problem-identification and problem-solving skills, ability to independently resolve routine issues and provide input into the resolution of more complex issues.
- Ability to maintain confidentiality.
- Strong work ethic and positive team attitude. Able to build and maintain lasting relationships with other departments, key business partners, and government agencies.
- Ability to engage prospective tenants while showing properties and to promote the benefits of a particular property.
- Must possess a valid driver’s license, have access to a reliable vehicle, and carry adequate insurance.
- Training in non-violent crisis intervention, de-escalation, or similar considered an asset.
- Bilingual/Multilingualism considered an asset.

**4. WE CARE PHILOSOPHY**:
**The incumbent contributes and supports the overall culture and working environment of the agency by**:

- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
- Setting an example of a strong work ethic and positive team attitude.
- Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.

**5. POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING**:
**6. SALARY & BENEFITS**:
Hourly rate range $26.02 - $2

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