Property Services Coordinator

3 weeks ago

London, Canada London and Middlesex Community Housing Full time

**WAGE RANGE**: $25.65 - $29.15 per hour

**POSTING DATE**:January 6, 2023

**CLOSING DATE**: January 20, 2023

**LOCATION**:1299 Oxford street E., Unit 5C5, London, ON

**COMPETITION**: 2023 - 02

**HOURS OF WORK**: 8:30am - 4:30pm, Monday to Friday

**THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.**

**Who We Are**:London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

**Mission**: LMCH provides and maintains homes in a safe and supportive environment to meet the needs of the people we serve in our communities.

**Vision**:LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

**LMCH Values**:
**WE CARE**

**C*ollaboration/**C*ommitment

**A*ccountable/**A*ccessible

**R*espect/**R*esponsive

**E*quity/**E*xcellence

**PURPOSE OF THE JOB**

Reporting to the Manager of Client Services, the Property Services Coordinator will act as point of contact for tenants, contractors, and staff all property services related inquiries. The Property Services Coordinator will provide clerical and data management support for the department of Property Services and Asset Management.

The incumbent will: work towards the achievement of LMCH’s Vision and Mission statements; comply with all company policies including safety policies and WSIB regulations; actively participate in communication, teamwork, staff development, and committee work as required; maintain and promote the confidentiality of tenant information and other data. This is a unionized position.

**KEY DUTIES/RESPONSIBILITIES**
- Address telephone, website, and counter inquiries from tenants regarding Property Services issues.
- Provide clerical support to the Manager of Client Services.
- Provide support in addressing all Tenant Service staff inquiries regarding site and tenant property services issues.
- Coordinate and process administrative documents such as notices of intent to enter, general notices, compliance letters, requests for payment, and tenant charges.
- Issue keys and FOBs (as approved) at the tenant’s request.
- Work with the Manager of Client Services to ensure Property Services and Asset Management service performance targets are met and maintained.
- Provide back-up for other roles within the Client Services group (Property Services Coordinators, Client Services Coordinators, PFSC Pest Control).
- Provide support to Property Services Managers and Property Services Assistants in addressing work-flow and service provider issues.
- Perform other related activities as requested or assigned.

**EDUCATION, EXPERIENCE, & QUALIFICATIONS**
- 2-year post-secondary diploma or certificate in a related field; or equivalent work experience acceptable to LMCH;
- Two to three years’ experience in property management and experience in customer service is required;
- Knowledge of the mechanical elements of buildings and construction trades;
- Knowledge of the Housing Services Act, Residential Tenancies Act, and the function of the City of London Housing Division; knowledge of City policies as they relate to property management; knowledge of the Ontario Human Rights Code and other applicable legislation;
- Strong work ethic, positive team attitude, and excellent attendance record;
- Computer literate, including effective working skills of MS Office Suite (Word, Excel, Publisher, Outlook) and Yardi Voyager;
- Able to effectively communicate both verbally and in writing;
- Must be able to prioritize tasks and possess good organizational skills to meet time-sensitive deadlines and departmental standards
- Able to deal with people sensitively, tactfully, diplomatically and professionally at all times;
- Demonstrated experience analysing and resolving routine and complex customer issues;
- Able to build and maintain good working relationships with PS/AM colleagues, other department staff and key business partners;
- Effective attention to detail and a high degree of accuracy;
- Self-motivation to complete repetitive tasks;
- Training in non-violent crisis intervention, de-escalation, or similar considered an asset;
- Bilingual/Multilingualism considered an asset.

**WE CARE PHILOSPHY**

**The incumbent contributes and supports the overall culture and working environment of the agency by**:

- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understandin

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