Legal Services Coordinator

2 weeks ago

London, Canada London and Middlesex Community Housing Full time

**Job Posting: Legal Services Coordinator**

WAGE RANGE: $30.32 - $34.50 per hour

POSTING DATE: November 16th, 2023

POSTING DATE: November 30th, 2023

location: 1299 Oxford street E., Unit 5C5, London, ON

competition: 2023-28

hours of work: 8:30am - 4:30pm, monday to friday

**THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.**

**Who We Are**:London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

**Mission**: LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.

**Vision**:LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

**LMCH Values**:
**Collaboration/Commitment**

**Accountable/Accessible**

**Respect/Responsive**

**Equity/Excellence**

**1.** **PURPOSE OF THE JOB**:
**2.** **KEY DUTIES/RESPONSIBILITIES**:

- Attend LTB hearings as the Landlord representative
- Review reports/recommendations submitted by Tenant Services Managers, Team Leads, Housing Stability Case Coordinators, and Community Relations Workers, including any evidence for social files
- including video surveillance and reports/complaints. Prepare appropriate legal notices and documentation and assemble packages for filing at the Landlord and Tenant Board (LTB).
- Portfolio arrears management - including identification of units in arrears, and contact with tenants to advise of concern and potential remedies.
- Liaise with social agencies and community partners to advocate and support tenants.
- Connect tenants with both internal and external resources where appropriate to address underlying issues impacting housing stability.
- Document all tenant interactions within LMCH database.
- Prepare and serve legal documents, (i.e. N4, N5, N6, N7, N8) to tenants as required and directed by Tenant Services Manager.
- Maintain an outlook calendar inclusive of filing dates, hearings, void periods, and other relevant information.
- Educate and inform staff and tenants on the LTB process, including individual responsibilities.
- Identify opportunities to enhance staff understanding of the Ontario Human Rights Code and how LMCH accommodates tenants under the Act.
- Complete monthly KPI reporting.
- Prepare and serve summon(s) when necessary and manage the notification of witnesses.
- Prepare and serve disclosure packages within prescribed timelines.
- Track and follow up when orders are received to assess compliance or if further LTB action is required.
- Prepare and file requests for enforcement of orders and schedule enforcement with the Sheriff and LMCH staff.
- Tracking of legal files in a departmental database.
- Prepare and file documents with Small Claims court related to former tenant arrears collection, garnishments, etc. and attend SCC including settlement conferences as needed.
- Answer general inquiries from tenants or agencies regarding legal actions or processes.
- Process LTB tenant charges, court fees, and sheriff fees.
- Perform other duties as necessary or as assigned.

**4.** **EDUCATION, EXPERIENCE, & QUALIFICATIONS**:

- Required: Current P1 License issued by the Law Society of Ontario.
- Maintenance of licencing through completion of Continuing Professional Development (CPD) hours.
- Demonstrated Paralegal experience. Prior LTB experience an asset.
- Preferred: Small Claims Court experience, property management experience.
- Strong verbal and written communication, interpersonal, and customer service skills.
- Strong analytical skills with a keen eye for accuracy. Strong organizational skills.
- Knowledge of the Housing Services Act, Residential Tenancies Act, and local Housing Division policies and directives.
- Knowledge of Word, Excel, and Outlook required, knowledge of Yardi software preferred.
- Ability to work with tenants who live with multiple complex challenges.
- Exceptional relationship building skills and outcome-based approach problem solving skills.
- Strong organizational and time management skills; able to take initiative and possess a positive team attitude.
- Ability to use sound judgement and problem-solving skills based on policies and procedures.
- Willingness to promote our corporate philosophy.
- Knowledge of community support agencies and the services or resources available.
- Must possess a valid driver’s license, have access to a reliable vehicle, and carry adequate insurance.

**5.** **WE CARE PHILOSOPHY**:
**The incumbent contributes and supports the overall culture and working environment of the agency by**:

- Having a working knowledge of cultural, social, and demographic

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