Client Services

2 weeks ago

London, Canada Western Research Parks Full time

**1.** **About Us**:
Established in 1989, Western Research Parks are one of Canada’s leading science and technology parks and are a critical innovation and commercialization asset supporting Western University. Western Research Parks recently launched a new strategic framework with the vision to be recognized globally as a model for interdisciplinary excellence in research translation, student engagement, and innovation. The Parks’ mission is to serve as an innovation hub that provides meaningful programming content and spaces and places for collision that bring together industry, not-for-profits, government, and academia to collaborate, communicate, and connect. The Parks also provide facilities and services that foster economic development and make a positive social impact in the local community.

**2.** **Purpose of the Role**:
The Client Services & Administrative Coordinator will provide support for a variety of administrative tasks, which ensure the smooth and effective operations of Western Research Parks. The role will serve as a resource and point of contact for Parks tenants and visitors and will provide administrative support to the Parks leadership team. The role will also perform a range of tasks ensuring that deadlines and schedules are met, including coordinating meetings, maintaining the Parks’ security and parking measures, assisting with tenant communications and services, and monitoring and ordering supplies. The Client Services & Administrative Coordinator will also provide support for the Parks’ financial and marketing functions as required.

**3.** **Essential Duties & Responsibilities of the Role**:

- Provides administrative and clerical support to the Executive Director and leadership team
- Manages meeting rooms and assists staff and tenants with bookings, catering, room set-up and audio/visual issues
- Coordinates schedules and meetings in a timely and efficient fashion
- Manages incoming and outgoing mail and courier shipments
- Assists the Director, Finance & Administration with governance requirements and the coordination of board of directors’ meetings and documentation
- Develops and maintains positive relationships with current tenants
- Responds to and addresses inquiries and requests from existing tenants in a timely manner, balancing tenant satisfaction with adherence to policies and approved budgets
- Working in conjunction with the Facilities & Operations team, coordinates the move-in of new tenants, including orientation, and security, parking, and information technology set-up
- Maintains the tenant database and controls the issuance of security and parking measures
- Assists with the development and distribution of tenant communications, and the maintenance of the tenant experience platform
- Supports the organization’s health & safety program, and emergency management and fire safety plans, ensuring compliance with applicable policies and legislation
- Monitors supplies inventories, prepares purchase orders and assists with the procurement of goods and services, in accordance with approved budgets and procurement policies
- Assists with accounts receivable processes, including preparing and distributing invoices and managing the tracking and deposit of tenant payments
- Provides support to the Director, Finance & Administration with month end and the year-end audit processes
- Assists with the planning and hosting of events
- Supports the implementation and coordination of programs, as required
- Provides administrative support to initiatives from the Parks’ strategic plan and other special projects, as required

**4.** **Education, Experience and Qualifications**:
**Education**:

- 2-year community college diploma in office administration

**Experience**:

- Minimum 3 years experience providing customer service in an office setting
- Previous accounting/bookkeeping experience is an asset

Knowledge, Skills & Abilities:

- Customer service skills with a desire to achieve results in a timely manner
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Demonstrated ability to understand and resolve client issues
- Ability to multi-task and maintain an organized and effective personal work environment with a high attention to detail
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships, with a genuine customer service orientation
- Ability to demonstrate patience and focus to complete detailed administrative tasks
- Ability to work independently and effectively as a member of the team to achieve organizational goals
- Intermediate computer skills w

  • Client Service Associate

    4 weeks ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports the branch and team sales and service objectives by providing administrative assistance to deliver an exceptional customer experience. Works collaboratively within the branch and with business partners. - Contribute to the Investment Advisor's business objectives by building and maintaining client...

  • Client Service Associate

    2 weeks ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Representative

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 days ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    3 days ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    6 days ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    4 weeks ago

    London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Coordinator, Client Services

    4 weeks ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Client Services Coordinator

    7 days ago

    London, Canada Senior Homecare by Angels Full time

    **Busy Home Care Agency is Seeking a Client Services Coordinator**: **Full Time Schedule, Monday-Friday, 8:30 am - 5:00 pm** **This position has an on call requirement of 1 weekend per month and one night per week** **Position Duties** - Schedule Caregiver Shifts - Perform New Client Assessments - Manage Client Care **Position Requirements** - Must be...

  • Client Services Coordinator

    6 days ago

    London, Canada Senior Homecare by Angels Full time

    **Busy Home Care Agency is Seeking a Client Services Coordinator**: **Full Time Schedule, Monday-Friday, 8:30 am - 5:00 pm** **This position has an on call requirement of 1 weekend per month and one night per week** **Position Duties** - Schedule Caregiver Shifts - Perform New Client Assessments - Manage Client Care **Position Requirements** - Must be...

  • Client Services Coordinator

    3 days ago

    London, Canada Senior Homecare by Angels Full time

    **Busy Home Care Agency is Seeking a Client Services Coordinator**: **Full Time Schedule, Monday-Friday, 8:30 am - 5:00 pm** **This position has an on call requirement of 1 weekend per month and one night per week** **Position Duties** - Schedule Caregiver Shifts - Perform New Client Assessments - Manage Client Care **Position Requirements** - Must be...

  • Client Service Coordinator

    7 days ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Associate Manager of Retirement Income, you will be an integral part of the Payout Annuity Team, providing expertise and assistance to the Client Service Coordinators and Client Service Specialists as well as working in partnership with financial and business partners. A sound technical background is required. **What...

  • Client Service Processor

    3 days ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Assistant Manager Business Services & Operations Technology in Individual Customer, Wealth Management, you will be responsible for functions that support the Wealth Management client data quality measures. You will work cohesively with other members of the team and our business partners in various aspects as set out by...

  • Client Service Controller

    4 weeks ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: This position will require the employee to be working in the office full time, with a future opportunity to work from home 1-2 days a week once all applicable training has been completed. Reporting to the Assistant Manager of the Service and Support Team, you will be responsible for various functions that support the Individual Life...

  • Client Services Representative

    2 weeks ago

    London, Ontario, Canada ProResp, Inc. Full time

    Client Service Representative (Medical Administration)Location: Western ProResp (London, Ontario)Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)Salaried position: Starting around $23-24/hrClient Service Representatives (CSR) at ProResp play an essential administrative role ensuring the success of community respiratory care. You will...

  • Client Service Representative

    4 weeks ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Client Service Representative_** As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and...

  • Manager of Client Services

    6 days ago

    London, Canada London and Middlesex Community Housing Full time

    JOB TITLE**:Manager of Client Services** REPORTS TO**:Senior Manager, Property Services** COMPETITION NUMBER**:2024 - 08** Salary Range**:$70,233.19 - $98,962.65 per annum** Hiring range**:$70,233.19 - $87,308.87 per annum** POSTING DATE**:April 12th, 2024** CLOSING Date**:April 26th, 2024** **THIS IS A FULL-TIME PERMANENT NON-BARGAINING UNIT...

  • Client Solutions Manager, Private Client Services

    3 weeks ago

    London, Ontario, Canada Gallagher Full time

    Job Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...

  • Client Solutions Manager, Private Client Services

    16 hours ago

    London, Canada Gallagher Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Solutions Manager, Private Client Services

    2 weeks ago

    London, Canada Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...