Tenant Services Coordinator

3 weeks ago

London, Canada London and Middlesex Community Housing Full time

**COMPETITION**: 2023-09/10

**POSTING DATE**: March 31, 2023

**CLOSING DATE**: April 14, 2023

**WAGE RANGE**: $26.02 - $29.58 per hour

**LOCATION**: 1299 Oxford Street East, Unit 5C5 London, Ontario

**HOURS OF WORK**: Monday - Friday 8:30am - 4:30pm

**THIS POSTING IS FOR TWO (2) PERMANENT FULL-TIME POSITIONS.**

**Who We Are**:London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

**Mission**: LMCH provides and maintains homes in a safe and supportive environment to meet the needs of the people we serve in our communities.

**Vision**:LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

**1.** **PURPOSE OF THE JOB**:
We are seeking an enthusiastic Tenant Services Coordinator to assist in the tenant coordination process. You possess effective communication skills and the ability to interact with clients and stakeholders utilizing tact, solid customer service skills, teamwork, emotional intelligence, and interpersonal skills. You possess the ability to monitor tenant account information to ensure that financial data and information is accurate, making necessary adjustments as required. This is a unionized position (CUPE Local 101.3). Your enthusiasm, integrity, and upbeat attitude will help you gain the trust of tenants, colleagues, and external parties as you let the world know that at LMCH, we CARE.

**2. KEY DUTIES/RESPONSIBILITIES**:

- Set up and maintain accurate tenant files from start of tenancy to the tenancy end including archiving former tenant files.
- Perform rent calculations in accordance with established LMCH policies and procedures.
- Assist tenants to ensure proper income declaration and a full understanding of LMCH processes and procedures.
- Recommend resources to assist tenants to address their needs or concerns.
- Communicate with agencies, such as Ontario Works, Ontario Disability Support Program, Children’s Aid Society, and other housing providers.
- Monitor tenant account information toverify that rent calculations and rent charges are accurate, complete rent adjustments and/or refunds as necessary.
- Report, track, and pursue arrears collections including repayment agreements.
- Prepare legal documents including termination notices, Certificate of Service, etc.
- Maintain team/departmental calendars, and a bring-forward system for files.
- Maintain accurate and current tenant files.
- Screen tenant inquiries and refer to the appropriate staff member or partner agency, when required.
- Complete annual lease renewals.
- Prepare and arrange the signing of new leases.
- Provide backup for other Tenant Services Coordinators**.**
- Other duties as assigned.

**3.** **EDUCATION, EXPERIENCE, & QUALIFICATIONS**:

- 3-year post-secondary degree or diploma in business or social services.
- Minimum of two years of experience in a related field.
- Ability to work with a variety of personalities with tact, solid customer service skills, teamwork, and interpersonal skills.
- Knowledge of applicable legislation, including but not limited to the Housing Services Act, Residential Tenancies Act, and the City of London Housing Division local rules.
- Working knowledge of community resources.
- Strong work ethic and positive team attitude. Able to build and maintain lasting relationships with other staff members, key business partners, and government agencies.
- Computer literacy skills, including effective working skills of MS Word, Excel, Outlook. Experience with InSite or other property management software an asset.
- Ability to compose clear and concise written documents and to verbally communicate with others
- Intermediate mathematical skills and the ability to accurately calculate, correct, and maintain financial records.
- Excellent organizational, analytical, and problem resolution skills.
- Effective attention to detail and a high degree of accuracy.
- Self-motivation to complete repetitive tasks
- Training in non-violent crisis intervention, de-escalation, or similar considered an asset.
- Bilingual/Multilingualism considered an asset

**4.** **WE CARE PHILOSPHY**:
**The incumbent contributes and supports the overall culture and working environment of the agency by**:

- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understanding and being sensitive towards the belief systems of othe

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