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Project and Facility Services Coordinator

4 months ago

London, Canada London and Middlesex Community Housing Full time

**Job Posting: Project and Facility Services Coordinator Temporary (Pest Control)**

WAGE RANGE: $26.02 to $29.58 per hour

CLASSIFICATION: Band 4

POSTING DATE: November 21st, 2023

CLOSING DATE: December 5th, 2023

location: 1299 Oxford street E., Unit 5C5, London, ON

competition: 2023-27

hours of work: 8:30am - 4:30pm, monday to friday

**This posting is for one (1) TEMPORARY full-time position (UP TO TWELVE MONTHS)**

**The role**:London & Middlesex Community Housing is looking for a hard-working and detail-orientated individual who is seeking an opportunity to contribute to our Tenants and Mission. The role of Project and Facility Services Coordinator (Pest Control) will support LMCH and its service providers in administering an innovative and dynamic pest control program across our 32 properties.

**Who We Are**:London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

**Mission**: LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.

**Vision**:LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.

**LMCH Values**:
**WE CARE**

**C**ollaboration

**C**ommitment

**A**ccountable

**A**ccessible

**R**espect

**R**esponsive

**E**quity

**E**xcellence

**1.** **PURPOSE OF THE JOB**:
The objective is to enhance the capabilities of the department in the following key areas:
1. Management of recurring service contracts such as debris removal and Pest Management.

2. Administration of the Pest Management System.

3. Improve tenant chargebacks.

**2.** **KEY DUTIES/RESPONSIBILITIES**:
**Pest Control Coordination**
- To schedule, co-ordinate, process, and expedite Pest Treatment of all LMHC vacant units, preparing them for new occupancy.
- Support the goal of the corporation in meeting specified KPI’s and minimizing the Corporation’s idle inventory.
- This position requires regular and on-going co-ordination with Tenant Services, other Property Services staff & managers, City staff, and external contractors. The position will have responsibility for ensuring efficient back charging of tenant damage or neglect.
- Develop, in conjunction with the Manager and the Director, an improved system of administration leveraging the property management software to maximize efficiency and cooperate with PS and TS to improve the method of pest treatment using tools created.
- Support tenant admin in recording ingoing and outgoing conditions using the improved inspection process.
- Determine a charge back specification and, in cooperation with TSM and PSM, ensure an appropriate back charge is calculated and levied.
- Coordinate with the Manager responsible for Pest Management and PSMs to effectively deploy forces for pest treatments and pest management.
- Co-ordinate and process on an expedited basis, using judgement to ensure efficient and effective outcomes, for all steps involved in the pest management process (an example list is provided as an appendix).

**Specific Tasks Related to Pest Management**
- To create a pest treatment work order for all new vacancies, occupied units and common spaces.
- To schedule and process debris removals as required for occupied units as Tenants meet qualification requirements.
- To schedule and process pest inspections and treatments for all vacant units, occupied units, and common spaces.
- To schedule and process all pest control contractor work required
- To recall, reschedule, or cancel pest control contractors as required and log deficiencies.
- To act as liaison between pest control contractors and LMCH to discuss concerns and resolve problems.
- To ensure adherence to current LMCH Policies and Procedures.
- To ensure all scheduled work is completed within established time frames.
- To maintain pest control records in Yardi Enterprise (or current system employed) and in a paper filing system.
- To monitor on an on-going basis the progress of pest control work, and communicating as required with various LMCH staff to ensure timely completion of the pest control work orders. This includes using judgment on the escalation of issues to Managers for additional decisions.
- Prepare, process, and maintain tenant charge records for pest control prep in the event of non-access and/or non-preparedness.
- Monitor standards and recommend process improvements and work with LMCH staff to develop standards, methods and improve process.
- Report Monthly on KPI, performance pipeline and identify potential issues.
- Assist the Senior Manager, Property Services or successor as required.