Admn o 21r

4 months ago

Victoria, Canada BC Public Service Full time

Posting Title- ADMN O 21R - Manager, Business Operations and Client Support- Position Classification- Administrative Officer R21- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)
- Salary Range- $69,760.70 - $79,322.69 annually- Close Date- 9/23/2024- Job Type- Regular Full Time- Temporary End Date- 8/31/2025- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- BC Mail Plus, Procurement and Supply Division- Job Summary**The Team**
At BC Mail Plus, you'll join an energetic, diverse, and dynamic team committed to supporting the BC Public Service through a wide range of essential services, including digital printing, mail, payment, document scanning, and logistics. With over 120 employees spread across seven regions in BC, our established team works closely with Production Coordinators, Operations Managers, Supervisors, and Directors to ensure government operations and programs run smoothly and efficiently. The impact of our work is significant, as we help to maintain secure and cost-effective communications, enhance client relationships, and drive innovation. We value our team’s resilience and dedication, consistently delivering results regardless of the challenges they face.

**The Role**
As the Manager, Business Operations and Client Support at BC Mail Plus, you’ll be pivotal in ensuring our products and services meet the evolving needs of a diverse customer base. Your role will involve optimizing resources for new service offerings, keeping clients informed, and ensuring easy access to our services. By being at the forefront of enhancing the efficiency, security, and accuracy of government operations, you’ll directly contribute to client satisfaction, innovation, and cost savings, making a meaningful impact in a dynamic and collaborative public sector environment.

**Qualifications**:
**Education and Experience Requirements**
- A minimum of five (5) years customer service experience, with a focus on building and maintaining customer relationships
- A minimum of three (3) years supervisory/leadership experience.
- Project Management accreditation or a combination of Project Management education and experience.
- Minimum of one (1) year marketing/business development experience.

**About this Position**:
This is a temporary opportunity until 08/31/2025. A permanent appointment may result from this temporary appointment.
An eligibility list may be established to fill future temporary and permanent vacancies
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Questionnaire: YES** - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
- Job Category- Administrative Services, Leadership and Management

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