Admn o 18r

Posting Title- ADMN O 18R - Patient and Client Relations Officer - Writing Team- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)
- Salary Range- $64,123.59 - $72,674.35 annually- Close Date- 11/12/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Health- Ministry Branch / Division- Corporate Issues and Client Relations- Job Summary**The Team**

The Patient and Client Relations Writing Team consists of eight individuals who each bring unique backgrounds and experiences to their work. Our team is a mix of experienced and developing writers who are passionate about serving the public by ensuring they have access to the most current information and resources available. In this role you will engage with both health authorities and other program areas within the Ministry of Health.

**The Role**

In this role, you will be responsible for responding to patient-centered complaints, questions, and concerns on behalf of the Ministry of Health and the Ministry of Mental Health and Addictions. By helping citizens navigate the healthcare system, you will contribute to a healthier and better-informed public. This is an exciting opportunity to become a vital link between British Columbians and the provincial government, providing clarity and support on important healthcare issues through thoughtful written correspondence and casework briefings.

**Qualifications**:
**Education and Experience Requirements**
- Bachelor’s Degree in Public or Health Science Administration, or a related field plus **1 year of *recent, related experience;** **OR**:

- Diploma in Public or Health Science Administration or a related field plus **3 years** **of *recent, related experience;** **OR**:

- Certificate or coursework in Public or Health Science Administration or a related field plus **4 years of *recent, related experience; OR**:

- No degree and a minimum of **5 years of *recent, related experience**.
- **Recent, related experience must include all of the following**:

- Responding to service issues and recommending remedial measures.
- Experience in a client environment.
- Experience in researching, writing and providing correspondence.

**Preference may be given to applicants with the following**:

- Experience with mental health and addictions.

**About this Position**:
This is for one (1) permanent opportunities.
An eligibility list may be established for future temporary and/or permanent opportunities.
A Criminal Record Check (CRC) will be required
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Resume: YES** - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES -** You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).
- Job Category- Administrative Services, Communications, Health Services