Intake and Administrative Assistant
3 weeks ago
**Job Summary**
**Responsibilities**
- Manage incoming calls, schedule appointments, and respond to inquiries in a timely manner
- Completes brief intakes with new clients and matches to appropriate clinicians
- Utilizes EHR system (Jane) to arrive, bill, book and reschedule client appointments
- Follows-up with clients regarding missed payments and / or missed appointments
- Handles cash and electronic POS payments
- Maintain an organized front office environment by managing files, supplies, and office equipment
- Plans and creates content to be posted across social media platforms
- Assists in set up of rooms or spaces for different services (e.g. setting up room for Registered Massage Therapy, Reiki, Yoga, Family Therapy, Groups, etc.)
- Provide support to practitioners as needed, including handling patient check-ins and check-outs
- Executes light office cleaning and reorganization of retail stock
- Monitors office supplies and purchases as needed
- Performs other duties as assigned within the scope of the position
**Qualifications**
- Previous experience in an office or front desk role is preferred
- Familiarity or experience working in a mental or physical health related field is an asset
- Experience working with Jane or other EHR systems an asset
- ASIST or crisis support training an asset
- Strong customer service skills with the ability to communicate effectively both verbally and in writing
- Self-motivated, able to work independently and problem-solve
- Awareness and reflection of social justice and cultural literacy
- Warm, non-judgmental and supportive presence towards clinicians and clients
- Excellent organizational skills with a keen attention to detail
- Ability to handle multiple tasks efficiently while maintaining professionalism under pressure
- Proficiency in using technology and basic system troubleshooting (using the printer and wifi, helping clinicians set up their camera, etc.)
- Strong phone etiquette and interpersonal skills are crucial for this position
**Job Types**: Part-time, Casual
Pay: From $17.70 per hour
Expected hours: 5 - 20 per week
**Benefits**:
- Casual dress
- Company events
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Application question(s):
- Are you familiar with mental health and physical wellness concepts and services?
**Experience**:
- Customer service: 1 year (preferred)
- Office experience: 1 year (preferred)
Work Location: In person
Expected start date: 2024-11-22
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