Full Time Intake Supervisor

2 months ago

Toronto, Canada The Salvation Army Full time

The position of Hostel/Residential Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of the Maxwell Meighen Centre.

**KEY RESPONSIBILITIES**:
**Program Responsibilities**:

- To assist the Assistant Director with day-to-day operation of the Shelter.
- Ensure clients receive proper Customer Service while relating to the Intake Workers.
- Assist the Assistant Director to ensure that the Triage Process is completed promptly, and all necessary administration and data entry is correct.
- Support the Intake Staff to ensure Level 1 Clients are provided with resources, support and referrals towards housing stability.
- Read daily log books and make necessary follow-up.
- Review all Incident Reports, make any follow-up & ensure necessary notations as needed. File incident reports monthly.
- Assist the Assistant Director in ensuring the Hostel and Facility complies and meets the standards for the Quality Assurance and Accreditation.
- Deal with all client issues & concerns as they are brought forward.
- Ensure complaints from residents, community, or stakeholders via phone, in person or written are documented and forwarded to the Director.
- Make necessary referrals to Case Workers, Chaplains, Harm Reduction Workers, etc.
- Assist the Assistant Director to oversee Client Programs, ensuring that Clients receive a variety of engaging activities to promote wellness.

**Staff/Supervision Responsibilities**:

- Supervise and provide day-to-day direction to all staff in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedure.
- Review Intake timecards and forward to the Hostel Manager for approval of payroll.
- Schedule, conduct and document supervision.
- Conduct PEAC Reviews and Evaluations with assigned Intake Staff.
- Attend and actively participate in all related staff meetings.
- Prepare Intake Worker shift schedules in accordance with current policies and Collective Agreement.
- Assist the Assistant Director to schedule staff and ensure all shifts are covered.
- Ensure that Intake Office is supplied with necessary forms, Log Books, office supplies and other materials.
- Ensure contact information is up to date for all Intake Workers.
- Monitor and maintain the Intake worker relief pool.
- Assist with the interview process when requested.
- Generate and submit daily, weekly and monthly reports as required.
- Provide backup support to Intake Staff and their functions when required.

**Administrative and Other Duties**:

- To assist the Hostel Manager with the administration of the Hostel, Residential and Facility.
- To give direction and ensure SMIS entries are completed properly.
- To assist the Assistant Director and the Director with the Human Resources function of the Shelter.
- On Call duties as scheduled.

**Health and Safety**
- To assist the Hostel Manager to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.
- Ensure Intake staff are completing Security Rounds as per policy.
- To assist with incident investigations.
- To assist with employee health and safety training.
- To assist, make recommendations and/or correct substandard acts or conditions.
- To assist in commending employee health and safety performance.
- To perform employee safety observations.

**Organizational Responsibilities**:

- Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
- Participate fully and constructively in staff meetings and in-service training.
- Engage in formal supervision and performance evaluations.
- Read and follow the policy and procedures manual, the Employee Handbook and the Toronto Shelter Standards, and understand that the Hostel/Residential Supervisor’s position will be required to adhere to all these guidelines in dealing with clients, staff and the public.
- Become familiar with the job descriptions and task lists for each position that reports to the Hostel/Residential Supervisor.
- Make suggestions to the Management team that will improve efficiency, working conditions and/or procedures.
- Represent the Organization in a professional manner.

Perform other duties as required.

**WORKING CONDITIONS**:

- This is a full-time position working 40 hours per week.
- There will be exposure to: dirt, bodily fluids, bodily waste; drugs and alcohol, noise, dealing with angry and abusive people, verbal abuse, and odours.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Social Services Worker Diploma or minimum of 5 years in a work-related field including experience in a residential setting.
- Certification in First Aid/CPR, and Non-Violent Crisis Intervention.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- 1 -2 years supervisory experience.
- Thorough knowledge of Toronto Hostel Standar

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