Administrative Assistant, Intake
5 months ago
The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work.
Bring your excellent client service and administrative skills to our team as an Administrative Assistant, Intake, within our Professional Conduct and Regulatory Affairs (PCRA) department.
The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.
You will be responsible for supporting the efficient intake of complaints and reports as well as providing administrative support for the team of Complaints Associates in their investigation of Track 1 files.
You have excellent customer service and administrative skills with a keen eye for detail and accuracy. You enjoy working collaboratively within a dynamic team environment. You excel at multi-tasking, prioritizing and meeting tight deadlines.
What can I expect to do in this role?
**Reporting to the Manager, Intake, you will**:
- Receive and process all inquiries, complaints and reports
- Prepare customized and standard correspondence using Microsoft Word templates
- Compile prior decisions involving members for all complaint and report files, in accordance with legislated deadlines
- Create and update complaint and report files using the College’s case management software and keep the intake tracking system accurate and up to date
- Provide administrative support to the team of complaints associates and alternative dispute resolution (ADR) administrator including processing mail, preparing standard correspondence, acknowledging original dental/medical records, filing, printing, copying/scanning
- Close Track 1 complaint files upon completion
- Contribute to continuous improvement initiatives by attending and contributing to team meetings and projects
- Other duties as required
What skills and background do I need?
**The Administrative Assistant, Intake, requires**:
- Completion of a two
- to three-year community college program
- Proficiency in Microsoft Office and Adobe Acrobat
- Excellent written/oral communication skills
- Exceptional attention to detail and accuracy
- Professional telephone manner with ability to handle inquiries and calls with patience and empathy
- Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
- Demonstrated reliability and dependability in the workplace
- Demonstrated natural curiosity to ask questions, review research; identify all required and relevant information
- Ability to maintain confidentiality
- Two to three years of related work experience is an asset
- Experience working in a health care, legal or regulatory setting and working with vulnerable populations is an asset
- Experience with electronic case management systems and SharePoint is an asset
- RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is an asset
Compensation and Total Rewards
- Base annual hiring salary from $49,675.47 to $55,884.91 (pro-rated for the duration of the contract), commensurate with experience
- Paid vacation and sick days (pro-rated for the duration of the contract)
- Half-day Fridays between July 1st and September 1st as well as a half-day workday before statutory holidays
- Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars
- Opportunities to connect with colleagues through virtual and in-person social events
How do I apply?
Our recruitment process is conducted remotely unless otherwise specified.
Thank you for your interest; only applicants selected for an interview will be contacted.
The Royal College of Dental Surgeons is an inclusive employer.
Accommodation is available upon request under the Ontario Human Rights Code.
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