Relief Intake Worker

5 months ago

Toronto, Canada Barbra Schlifer Commemorative Clinic Full time

Job Posting

**RELIEF INTAKE WORKER**

Occasional, on as-needed basis

Barbra Schlifer Commemorative Clinic offers legal services and representation, trauma-informed counselling and multilingual interpretation to diverse women (self-identified), non-binary, intersex, and Two-Spirit people who have experienced violence. We cultivate skills and resilience by fostering safety, dignity and equality and we amplify voices to create individual and collective change. Together with our donors and volunteers, we are active in changing the conditions that create environments of violence and oppression.

We are seeking to create a roster of Relief Intake Workers who will provide support to the Clinic’s Central Intake Program on an as-needed basis.

The Intake Worker will ensure immediate and effective communication with individuals contacting the Clinic for assistance. They will implement various risk assessment tools to determine the level of potential imminent risk and conduct safety planning accordingly. They will complete intake forms and gather the necessary information to assess the legal and non-legal needs of the clients. Based on the information collected and the needs of the client they will engage in short-term interventions on behalf of the clients and provide information as well as internal and external referrals.

**DUTIES AND RESPONSIBILITIES**

All duties and responsibilities will be carried out in accordance with Barbra Schlifer Clinic's Mandate, Mission and Values Statements.

CLIENT SUPPORT
- Perform intakes with an elevated level of efficiency, accuracy, and competence
- Identify limits or exceptions to confidentiality
- Implement containment and de-escalation interventions
- Assess safety, level of risk, and identify when the client is in high-risk and initiate protocols
- At times, assist the client in developing a safety plan to address imminent risk
- Assesses if the client has any housing needs and refer the client internally or externally to the Transitional and Housing Support Program
- Assess if the client needs counseling and provide the appropriate internal or external referrals
- Assess the client’s legal needs
- Provide information of a general nature in the areas of family, immigration and criminal law
- Provide referrals to lawyers, community agencies and others as per the Clinic’s referral protocols
- Book appointments with internal staff (lawyers, counselors, transitional and housing support workers, court support workers, case managers)
- At times communicate with police officers to advocate for enforcement or protection orders or charges to be laid
- Communicate with representatives of the Victim Witness Assistance program to obtain bail conditions or identify the stage of criminal matters
- Follow up with clients to make sure they are connected and get feedback on the referrals provided
- Consult with internal and external service providers and other professionals to exchange information
- Communicate with Team Members to share information, provide debriefing opportunities and resolve problems
- Initiate consultation with the Manager of Client Services and Intake or her designate on complicated, high-risk cases

ADMINISTRATIVE /OTHER
- Maintain up-to-date client records and accurate notes on our Client Management System (EMHWare)
- Book interpreters for clients with language barriers
- Perform other tasks as assigned by management

**KEY RELATIONSHIPS**
- The Relief Intake Worker will report to and be supervised by the Manager of Client Services and Intake
- The Clinic’s Central Intake Program works collaboratively with all departments on an on-going basis

**MINIMUM QUALIFICATIONS**
- Post-secondary degree or diploma in law, social work or counselling or other equivalent education
- Minimum 2 years fulltime experience working with women survivors of gender-based violence
- Minimum 1 year experience in a busy intake environment
- Strong understanding of feminist, anti-oppression and anti-racist frameworks
- Knowledge of legal and counselling services within the violence against women sector
- Familiarity with Ontario Family Law, Criminal, Immigration and Refugee and Child Welfare processes/systems generally and the experiences of survivor involved in navigating legal systems and social welfare systems
- Ability to conduct a brief, fact finding focused interview, while containing and deescalating client is a compulsory skill for the position
- Ability to have compassion for and communicate effectively with clients
- Ability to exercise sound judgment when encountering difficult situations or performing job responsibilities
- Strong interpersonal and communication skills with both clients and workers; communication is grounded in an understanding of trauma and its impacts
- Strong critical thinking skills
- Strong legal and mental health assessment skills that include knowledge of addictions and a harm reduction approach
- Excellent case note documentation skills and adminis

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