Night Auditor/front Desk Agent

6 months ago


Richmond, Canada Holiday Inn Vancouver Airport Richmond Full time

The Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Night Audit shifts with potential for other shifts in the future.

**Job responsibilities and duties are, but not limited to**:

- Processing check-ins and check-outs
- General cashiering
- Acquiring and providing knowledge on the hotel, local area, and tourism
- Responding to guests’ concerns, queries and complaints
- Answering inquiries regarding hotel services and facilities by telephone
- Processing incoming reservations, requests, cancellation and changes
- Liaising with housekeeping, maintenance and supervisors to improve on operations and solve problems
- **Job requirements**:

- Excellent spoken and written English, other languages a big plus
- Prior knowledge or background in the hotel or service industry is mandatory
- Positive attitude towards guests and co-workers
- Eager to provide friendly service
- High degree of efficiency and initiative
- Flexible to work a variety of shifts including overnights and weekends
- Knowledge of Opera PMS an asset

**Salary**: $18.02-$22.62 per hour

Expected hours: No more than 40 per week

**Benefits**:

- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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